Pesquisar no site de suporte

Evite golpes de suporte. Nunca pedimos que você ligue ou envie uma mensagem de texto para um número de telefone, ou compartilhe informações pessoais. Denuncie atividades suspeitas usando a opção “Denunciar abuso”.

Saiba mais

Esta discussão foi arquivada. Faça uma nova pergunta se precisa de ajuda.

when i try to download an image from a website, it doesn't appear in the file specified

  • 4 respostas
  • 4 têm este problema
  • 7 visualizações
  • Última resposta de DavidTF

more options

Mozilla/Windows always asks which file to download the image into, and I get the download dialogue box appearing to show that it has been downloaded. But when I go that file to retrieve the image, it's not there, and I can't find it anywhere in the computer. This didn't happen always, but I'm not sure what has changed besides a couple Firefox updates.

Mozilla/Windows always asks which file to download the image into, and I get the download dialogue box appearing to show that it has been downloaded. But when I go that file to retrieve the image, it's not there, and I can't find it anywhere in the computer. This didn't happen always, but I'm not sure what has changed besides a couple Firefox updates.

Solução escolhida

Did disabling that scan work?

Your anti-virus software should still scan the file if you open the file or try to run the file if it is an executable. Only the automatic scan for new files that appear when Firefox is downloading the file isn't done.

Ler esta resposta 👍 1

Todas as respostas (4)

more options

It is possible that your anti-virus software is corrupting the downloaded files or otherwise interfering with downloading files by Firefox.
Try to disable the real-time (live) scanning of files in your anti-virus software temporarily to see if that makes downloading work.

See "Disable virus scanning in Firefox preferences - Windows"

more options

How much danger am I in if I leave this scanning device disabled? I'm generally careful about what I download, but I don't want to provide a huge hole for viruses to enter.

more options

Solução escolhida

Did disabling that scan work?

Your anti-virus software should still scan the file if you open the file or try to run the file if it is an executable. Only the automatic scan for new files that appear when Firefox is downloading the file isn't done.

more options

Yes, it worked. Glad I'm not putting the computer in too much risk. I once did download an image with a virus and alarms went off. That is what I worry about.