We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Pesquisar no site de suporte

Evite golpes de suporte. Nunca pedimos que você ligue ou envie uma mensagem de texto para um número de telefone, ou compartilhe informações pessoais. Denuncie atividades suspeitas usando a opção “Denunciar abuso”.

Saiba mais

Esta discussão foi arquivada. Faça uma nova pergunta se precisa de ajuda.

Can't update to 3.6.15 because "The operation can’t be completed because you don’t have permission to access some of the items." What items do I NOT have permission to access?

  • 2 respostas
  • 8 têm este problema
  • 1 exibição
  • Última resposta de b2young

more options

I keep getting the update window (a minute or two after opening Firefox) telling me I should immediately download and install the update (3.6.15) for urgent security reasons or whatever. However, Firefox or my Mac won't let me install it, telling me I don't have permission to access "some of the items". That is useless information. Is there a list of exactly what items for which I must have correct permissions set in order to complete the update? Otherwise, it could take me several hours to go through hundreds of files/folders/etc to check and correct permissions. This update better be REALLY frickin' important if I have to go to that much trouble. Any help????

I keep getting the update window (a minute or two after opening Firefox) telling me I should immediately download and install the update (3.6.15) for urgent security reasons or whatever. However, Firefox or my Mac won't let me install it, telling me I don't have permission to access "some of the items". That is useless information. Is there a list of exactly what items for which I must have correct permissions set in order to complete the update? Otherwise, it could take me several hours to go through hundreds of files/folders/etc to check and correct permissions. This update better be REALLY frickin' important if I have to go to that much trouble. Any help????

Todas as respostas (2)

more options
  • Download a new copy of the Firefox program: http://www.mozilla.com/firefox/all.html
  • Trash the current Firefox application to do a clean (re-)install.
  • Install the new version that you have downloaded.

Your profile data is stored elsewhere in the Firefox Profile Folder, so you won't lose your bookmarks and other personal data.

more options

Thanks, cor-el. That worked. Hopefully this 'clean' install will prevent similar errors the next time auto update tells me I need a 'new' security update.