We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Avatar for Username

Pesquisar no site de suporte

Evite golpes de suporte. Nunca pedimos que você ligue ou envie uma mensagem de texto para um número de telefone, ou compartilhe informações pessoais. Denuncie atividades suspeitas usando a opção “Denunciar abuso”.

Saiba mais

Esta discussão foi arquivada. Faça uma nova pergunta se precisa de ajuda.

After latest upgrade, Firefox crashes on opening, or crashes when I go to the help page. I'm currently searching on Microsoft Explorer. I am using Windows Vista 6.0 service pack 2.

  • 2 respostas
  • 13 têm este problema
  • Última resposta de erich

rguitar
rguitar
more options

If I open Firefox directly, it crashes and windows says it will go and look for a solution. It will open from a secondary source, say a link from google or an email. However, anytime I go to Firefox Help, it immediately crashes.

If I open Firefox directly, it crashes and windows says it will go and look for a solution. It will open from a secondary source, say a link from google or an email. However, anytime I go to Firefox Help, it immediately crashes.

Todas as respostas (2)

the-edmeister
the-edmeister
  • Moderator
more options

Do you have that problem when running in the Firefox SafeMode?
http://support.mozilla.com/en-US/kb/Safe+Mode
Don't select anything right now, just use "Continue in SafeMode."

If not, see this:
http://support.mozilla.com/en-US/kb/troubleshooting+extensions+and+theme...

erich
erich
more options

i'm not even able to go into options after right-clicking FF icon on start menu and choosing options; crashes the same with same crash report window. un-installed and re-installed to no avail ...