We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Avatar for Username

Pesquisar no site de suporte

Evite golpes de suporte. Nunca pedimos que você ligue ou envie uma mensagem de texto para um número de telefone, ou compartilhe informações pessoais. Denuncie atividades suspeitas usando a opção “Denunciar abuso”.

Saiba mais

Esta discussão foi arquivada. Faça uma nova pergunta se precisa de ajuda.

Firefox won't crashes when I try to open it, even in safe mode - Crash ID: bp-f71c18f5-31fd-4913-98af-a2f6e2100715

  • 3 respostas
  • 1 tem este problema
  • 3 visualizações
  • Última resposta de Moses

AnonymousUser
AnonymousUser
more options

Firefox crashes whenever I try to open it. It does the same thing in safe mode. I was using Firefox 15 hours ago, put my computer to sleep and went to sleep and then to work. And now it is not working.

Details of error message: BuildID: 20100625231939 CrashTime: 1279234967 InstallTime: 1277786953 ProductName: Firefox SecondsSinceLastCrash: 688 StartupTime: 1279234967 Throttleable: 1 URL: Vendor: Mozilla Version: 3.6.6


Crash ID(s)

Crash ID: bp-f71c18f5-31fd-4913-98af-a2f6e2100715

Firefox crashes whenever I try to open it. It does the same thing in safe mode. I was using Firefox 15 hours ago, put my computer to sleep and went to sleep and then to work. And now it is not working. Details of error message: BuildID: 20100625231939 CrashTime: 1279234967 InstallTime: 1277786953 ProductName: Firefox SecondsSinceLastCrash: 688 StartupTime: 1279234967 Throttleable: 1 URL: Vendor: Mozilla Version: 3.6.6 == Crash ID(s) == Crash ID: bp-f71c18f5-31fd-4913-98af-a2f6e2100715

Todas as respostas (3)

Moses
Moses
  • Moderator
more options

Can you give me another crash report that was submitted around the same time as this one? Go to the address about:crashes and tell us your latest crash IDs. We can then look at the data specific to your crash and have a better idea of what is causing the problem.

AnonymousUser
AnonymousUser Autor da pergunta
more options

I have the same problem, but I'm using a Mac OS X (10.5.8) Here's the error report:

Signature XUL@0xc0527c UUID 669c31b3-87ef-4fdc-a230-543202100716 Time 2010-07-16 13:37:28.5550 Uptime 1 Last Crash 80 seconds before submission Install Age 1724437 seconds (2.9 weeks) since version was first installed. Product Firefox Version 3.5.10 Build ID 20100504085753 Branch 1.9.1 OS Mac OS X OS Version 10.5.8 9L31a CPU ppc CPU Info Crash Reason EXC_BREAKPOINT / EXC_PPC_BREAKPOINT Crash Address 0x8fe0105c User Comments Processor Notes WARNING: Json file missing Add-ons EMCheckCompatibility False

Moses
Moses
  • Moderator
more options

beth:

If you think you're having the same problem, it's best to start a new thread. https://support.mozilla.com/forum/1?openpost=1

That way, you can get help that is specific to your setup.