Avatar for Username

Pesquisar no site de suporte

Evite golpes de suporte. Nunca pedimos que você ligue ou envie uma mensagem de texto para um número de telefone, ou compartilhe informações pessoais. Denuncie atividades suspeitas usando a opção “Denunciar abuso”.

Saiba mais

Esta discussão foi arquivada. Faça uma nova pergunta se precisa de ajuda.

firefox won't start whenI click on the icon; info on help page doesn't help

  • 2 respostas
  • 50 têm este problema
  • 1 exibição
  • Última resposta de AnonymousUser

AnonymousUser
AnonymousUser
more options

I have Windows XP and Verizon Internet Security Suite. I've installed Firefox twice (with an uninstall in between) and it still won't load when I double-click on the icon. It runs fine on my other laptop with same OS and same anti-virus/firewall. Info on help page doesn't actually address this problem, even though the headline indicates it does.

This happened

Every time Firefox opened

Firefox has never actually opened. I double-click the icon and nothing happens. Check task mgr, it's not listed.

User Agent

Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 5.1; Trident/4.0; .NET CLR 1.0.3705; .NET CLR 1.1.4322; Media Center PC 4.0; .NET CLR 2.0.50727; .NET CLR 3.0.4506.2152; .NET CLR 3.5.30729)

I have Windows XP and Verizon Internet Security Suite. I've installed Firefox twice (with an uninstall in between) and it still won't load when I double-click on the icon. It runs fine on my other laptop with same OS and same anti-virus/firewall. Info on help page doesn't actually address this problem, even though the headline indicates it does. == This happened == Every time Firefox opened == Firefox has never actually opened. I double-click the icon and nothing happens. Check task mgr, it's not listed. == == User Agent == Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 5.1; Trident/4.0; .NET CLR 1.0.3705; .NET CLR 1.1.4322; Media Center PC 4.0; .NET CLR 2.0.50727; .NET CLR 3.0.4506.2152; .NET CLR 3.5.30729)

Todas as respostas (2)

AnonymousUser
AnonymousUser Autor da pergunta
more options

See my update at 6:46PST - having the very same problem on a MacBook Pro. Someone named "Sherry" posted around 5:42PST w/ same problem. No techies are picking up on these posts, though. Please add a comment to mine as well to keep it at the top and see if we can get some visibility to what is obviously a bug.

Did you upload a new version/update? That is what caused my problem

AnonymousUser
AnonymousUser Autor da pergunta
more options

Same Problem here. Firefox won't start when I click on the icon. I have a Macbook