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Thunderbird crashes when I want to save email attachments

  • 5 respostas
  • 1 tem este problema
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  • Última resposta de Wayne Mery

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Thunderbird 128.0.1esr (32-bit) on Windows 10 (German version) When I open an email with attachments and I select "save all", Thunderbird crashes. An apology dialogue box opens and I can either close or restart Thunderbird. This started happening several weeks ago. Would be grateful for any help.

Thunderbird 128.0.1esr (32-bit) on Windows 10 (German version) When I open an email with attachments and I select "save all", Thunderbird crashes. An apology dialogue box opens and I can either close or restart Thunderbird. This started happening several weeks ago. Would be grateful for any help.

Todas as respostas (5)

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Please post your crash IDs, listed in Help > Troubleshooting Information

Útil?

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Sorry for the late response. It would be great if you could still help me, pleaseö

Crash ID: f77a24cd-fcad-48bd-b4c9-e34cf0240827

Útil?

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ub3 said

Sorry for the late response. It would be great if you could still help me, pleaseö Crash ID: f77a24cd-fcad-48bd-b4c9-e34cf0240827

[@ wcscpy_s ] crash signature tends to be caused by Trend Micro.

Útil?

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I don't habe Trend Micro

Útil?

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Start Windows in safe mode with networking enabled - https://support.microsoft.com/en-us/help/12376/windows-10-start-your-pc-in-safe-mode

Still In Windows safe mode, start Thunderbird in Troubleshoot Mode - https://support.mozilla.org/en-US/kb/troubleshoot-mode-thunderbird

Does problem go away?

Útil?

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