Pesquisar no site de suporte

Evite golpes de suporte. Nunca pedimos que você ligue ou envie uma mensagem de texto para um número de telefone, ou compartilhe informações pessoais. Denuncie atividades suspeitas usando a opção “Denunciar abuso”.

Saiba mais

Esta discussão foi arquivada. Faça uma nova pergunta se precisa de ajuda.

Yahoo Mail page completely blank

  • 1 resposta
  • 0 tem este problema
  • 2 visualizações
  • Última resposta de cor-el

more options

Yahoo Mail allows me to sign in, but then the mail page is completely blank. No navigation, no images, no text, just a whole blank white page.

I am on a Macbook. v11.7.10 - Firefox 118.0.1 (64-bit) Yahoo main page, news, etc all work fine. Yahoo Mail works fine on Chrome. Yahoo Mail on Firefox works fine on my Windows desktop.

Yes I have tried clearing the cache, etc. What's next, uninstall and reinstall Firefox completely? That's my only guess.

Yahoo Mail allows me to sign in, but then the mail page is completely blank. No navigation, no images, no text, just a whole blank white page. I am on a Macbook. v11.7.10 - Firefox 118.0.1 (64-bit) Yahoo main page, news, etc all work fine. Yahoo Mail works fine on Chrome. Yahoo Mail on Firefox works fine on my Windows desktop. Yes I have tried clearing the cache, etc. What's next, uninstall and reinstall Firefox completely? That's my only guess.

Todas as respostas (1)

more options

If you use extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) that can block content (Adblock Plus, NoScript, DuckDuckGo PE, Disconnect, Ghostery, Privacy Badger, uBlock Origin) always make sure such extensions do not block content.

You can remove all data stored in Firefox for a specific domain via "Forget About This Site" in the right-click context menu of an history entry ("History -> Show All History" or "View -> Sidebar -> History").

Using "Forget About This Site" will remove all data stored in Firefox for this domain like history and cookies and passwords and exceptions and cache, so be cautious. If you have a password or other data for that domain that you do not want to lose, make sure to backup this data or make a note.

You can't recover from this 'forget' unless you have a backup of involved files.

If you revisit a 'forgotten' website, data for that website will be saved once again.

You can create a new profile as a quick test to see if your current profile is causing the problem.

See "Creating a profile":

If the new profile works, you can transfer files from a previously used profile to the new profile, but be cautious not to copy corrupted files to avoid carrying over problems.