Pesquisar no site de suporte

Evite golpes de suporte. Nunca pedimos que você ligue ou envie uma mensagem de texto para um número de telefone, ou compartilhe informações pessoais. Denuncie atividades suspeitas usando a opção “Denunciar abuso”.

Saiba mais

Esta discussão foi arquivada. Faça uma nova pergunta se precisa de ajuda.

Lost all my bookmarks, favourites and passwords

  • 4 respostas
  • 1 tem este problema
  • 6 visualizações
  • Última resposta de Bithiah

more options

Hi,

after I failed to enter the correct password I somehow did reset my account and now all my bookmarks and passwords are gone. not a single trace of them.

is it possible to somehow retrieve them? I have been keeping them for years...

thanks in advance, lib

Hi, after I failed to enter the correct password I somehow did reset my account and now all my bookmarks and passwords are gone. not a single trace of them. is it possible to somehow retrieve them? I have been keeping them for years... thanks in advance, lib

Todas as respostas (4)

more options

Hey there!

Please see the link below for how to recover your lost bookmarks:

https://support.mozilla.org/en-US/kb/recover-lost-or-missing-bookmarks

About the passwords, I am very sorry but I can't help with that!

Hope I helped!

Kind regards,

Bithiah

more options

Hi Bithiah,

unfortunately, that didnt help. Any other suggestion? Also... with the passwords - do you think they are lost for good? There were around 60 pwds I stored :(

thanks, Lib

more options

I'm just the messenger... I don't like this policy!  ;-(( Imagine if you forgot your bank account password and if you reset it your account also gets reset!

https://support.mozilla.org/en-US/kb/reset-your-primary-password-if-youve-forgotten-it

Alterado por jonzn4SUSE em

more options

Hey there!

If your problem is solved, please mark a solution so that others can see this thread is solved. Thank you in advance!

Kind regards,

Bithiah