Pesquisar no site de suporte

Evite golpes de suporte. Nunca pedimos que você ligue ou envie uma mensagem de texto para um número de telefone, ou compartilhe informações pessoais. Denuncie atividades suspeitas usando a opção “Denunciar abuso”.

Saiba mais

Esta discussão foi arquivada. Faça uma nova pergunta se precisa de ajuda.

Failed sync setup between new Note 20 Ultra and desktop Firefox

  • 2 respostas
  • 1 tem este problema
  • 9 visualizações
  • Última resposta de Rebecca

more options

I've been trying to setup sync between Firefox on my new Note 20 Ultra and my laptop and I keep failing at step #7.

Sync Setup process as I understand it:

  1. 1. Login to Firefox on both smartphone and in desktop device
  2. 2. From Firefox in smartphone go to Settings -> Synced Tabs then click "Sign into sync"
  3. 3. On desktop device, go to firefox.com/pair
  4. 4. On the Firefox pairing site, click "Show Code"
  5. 5. On smartphone, click "Ready to scan" then scan the QR code on your desktop with your smartphone
  6. 6. On smartphone, confirm that the information listed for the device you're trying to sync with is correct and click "Confirm pairing"
  7. 7. On your desktop device a page opens that states, "Open your authentication app and enter the security code it provides".

And here is where I hit the snag. I don't understand what authentication app it wants me to use or where this 6-digit security code is supposed to come from. I have used Lockwise, I have it installed on my Note and am logged in, but I don't receive any sort of notification on my phone or on my laptop telling me what security code I'm supposed to use.

Additionally, I have tried using the email method instead of the QR code scanning method to sync and I still end up at a dead-end in the exact same spot in the process. Please help.

I've been trying to setup sync between Firefox on my new Note 20 Ultra and my laptop and I keep failing at step #7. Sync Setup process as I understand it: #1. Login to Firefox on both smartphone and in desktop device #2. From Firefox in smartphone go to Settings -> Synced Tabs then click "Sign into sync" #3. On desktop device, go to firefox.com/pair #4. On the Firefox pairing site, click "Show Code" #5. On smartphone, click "Ready to scan" then scan the QR code on your desktop with your smartphone #6. On smartphone, confirm that the information listed for the device you're trying to sync with is correct and click "Confirm pairing" #7. On your desktop device a page opens that states, "Open your authentication app and enter the security code it provides". And here is where I hit the snag. I don't understand what authentication app it wants me to use or where this 6-digit security code is supposed to come from. I have used Lockwise, I have it installed on my Note and am logged in, but I don't receive any sort of notification on my phone or on my laptop telling me what security code I'm supposed to use. Additionally, I have tried using the email method instead of the QR code scanning method to sync and I still end up at a dead-end in the exact same spot in the process. Please help.
Capturas de tela anexadas

Solução escolhida

Hi

Probably best to check this in a desktop copy of Firefox, but do you have 2 factor authentication set up on your Firefox account?:

https://support.mozilla.org/en-US/kb/secure-firefox-account-two-step-authentication

Ler esta resposta 👍 0

Todas as respostas (2)

more options

Solução escolhida

Hi

Probably best to check this in a desktop copy of Firefox, but do you have 2 factor authentication set up on your Firefox account?:

https://support.mozilla.org/en-US/kb/secure-firefox-account-two-step-authentication

more options

Thank you so much! That fixed it. I didn't remember that at some point I had enabled 2FA on my old phone. I went into my account via desktop, disabled 2FA, went through the sync process again, and it worked this time.

Thanks again! I appreciate your help!