Pesquisar no site de suporte

Evite golpes de suporte. Nunca pedimos que você ligue ou envie uma mensagem de texto para um número de telefone, ou compartilhe informações pessoais. Denuncie atividades suspeitas usando a opção “Denunciar abuso”.

Saiba mais

Esta discussão foi arquivada. Faça uma nova pergunta se precisa de ajuda.

TB 78 update has broken my Spectrum Email (antivirus=Windows Defender)

  • 6 respostas
  • 1 tem este problema
  • 13 visualizações
  • Última resposta de stargate525

more options

Since the Thunderbird 78 update I've been unable to get thunderbird to talk to Spectrum/TWC's mail server. I've attached the server settings I've got, but nothing comes in. I either get a server timeout or thunderbird spinning forever.

Since the Thunderbird 78 update I've been unable to get thunderbird to talk to Spectrum/TWC's mail server. I've attached the server settings I've got, but nothing comes in. I either get a server timeout or thunderbird spinning forever.
Capturas de tela anexadas

Alterado por Wayne Mery em

Todas as respostas (6)

more options

The settings for roadrunner accounts seem to be either secure or not secure:

https://support.mozilla.org/en-US/questions/1311890

If your secure settings have stopped working, it may be because the TWC TLS version is lower than the one required by TB 78. Changing a preference in TB to allow older TLS is probably preferable to using the non-secure settings.

https://support.mozilla.org/en-US/questions/1295861

Or, the TLS is OK, but your antivirus, a common cause of timeouts, is incompatible with the new TB.

more options

sfhowes said

The settings for roadrunner accounts seem to be either secure or not secure: https://support.mozilla.org/en-US/questions/1311890 If your secure settings have stopped working, it may be because the TWC TLS version is lower than the one required by TB 78. Changing a preference in TB to allow older TLS is probably preferable to using the non-secure settings. https://support.mozilla.org/en-US/questions/1295861 Or, the TLS is OK, but your antivirus, a common cause of timeouts, is incompatible with the new TB.


No joy.

I've tried secure and insecure, and bumped down the TLS version. I'm getting a time-out to the server or Thunderbird just perpetually attempts to load.

My AV is just Windows Defender; I can't imagine that's the problem.

more options

Just the same, I would add the TB profile folder as an exclusion in WD, in 'Virus and threat protection settings'. Note that some users have to adjust two preferences for TLS.

more options

Adjusted both preferences, turned WD off completely, and still nothing.

more options

stargate525, did you solve your problem?

more options

Wayne Mery said

stargate525, did you solve your problem?

Yes.

Turns out that Spectrum seems to have blacklisted the IP block that ATT uses. Of course no one would actually tell me that.

Switched to a VPN and it works fine.