Pesquisar no site de suporte

Evite golpes de suporte. Nunca pedimos que você ligue ou envie uma mensagem de texto para um número de telefone, ou compartilhe informações pessoais. Denuncie atividades suspeitas usando a opção “Denunciar abuso”.

Saiba mais

Esta discussão foi arquivada. Faça uma nova pergunta se precisa de ajuda.

wont download add ons

more options

It will not down load or install ads like an ad blocker. It says download fail check connection. Any ideas?

It will not down load or install ads like an ad blocker. It says download fail check connection. Any ideas?

Todas as respostas (3)

more options

Sorry, the Add-ons team is working on a fix for this. It looks like a certificate used to sign many popular extensions expired. (The verification process checks that certificate.)

I don't know how soon re-signed versions of those extensions will become available, or whether another workaround will be discovered. We are all hoping to learn more soon.

more options

The explanation was helpful but I still need my Password manager.

more options

Hi boblesmon, did you install the new Firefox 66.0.4 update, or if you are running the Extended Support Release of Firefox 60, the Firefox 60.6.2esr update?

See: Update Firefox to the latest release

That should re-enable installed add-ons and allow installing new ones. If you run into a glitch, let us know.