Pesquisar no site de suporte

Evite golpes de suporte. Nunca pedimos que você ligue ou envie uma mensagem de texto para um número de telefone, ou compartilhe informações pessoais. Denuncie atividades suspeitas usando a opção “Denunciar abuso”.

Saiba mais

Esta discussão foi arquivada. Faça uma nova pergunta se precisa de ajuda.

Resetting defaults didn't cure slow browsing, it made it worse. Why?

  • 2 respostas
  • 1 tem este problema
  • 2 visualizações
  • Última resposta de FredMcD

more options

While browsing, I was getting a message saying that maybe I'd like to reset to default settings to try to cure the slowness that Firefox seemed to detect. So I did, and now my computer isn't just slow, it's glacially slow. Everything else seems to be the same--my passwords are still retained, etc., but browsing is now as slow as my old Windows 98 computer on DSL. What happened to cause this? The reset to default settings was supposed to be a cure, not an additional problem.

While browsing, I was getting a message saying that maybe I'd like to reset to default settings to try to cure the slowness that Firefox seemed to detect. So I did, and now my computer isn't just slow, it's glacially slow. Everything else seems to be the same--my passwords are still retained, etc., but browsing is now as slow as my old Windows 98 computer on DSL. What happened to cause this? The reset to default settings was supposed to be a cure, not an additional problem.

Todas as respostas (2)

more options

Do you think the program was running slow? We have had complaints about the 'refresh' message.


Refreshing Firefox {web link} is a LAST RESORT ! !

Refreshing Firefox -- easily fix most problems

If you're having problems with Firefox, refreshing it can help. The refresh feature fixes many issues by restoring Firefox to its factory default state while saving your essential information like bookmarks and open tabs. Everything else, like user settings and add-ons, are removed. Note: Refresh saves your old profile to the desktop in a folder called Old Firefox.

more options

Start Firefox in Safe Mode {web link}

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?