Join the Mozilla’s Test Days event from Dec 2–8 to test the new Firefox address bar on Firefox Beta 134 and get a chance to win Mozilla swag vouchers! 🎁

Avatar for Username

Pesquisar no site de suporte

Evite golpes de suporte. Nunca pedimos que você ligue ou envie uma mensagem de texto para um número de telefone, ou compartilhe informações pessoais. Denuncie atividades suspeitas usando a opção “Denunciar abuso”.

Saiba mais

Esta discussão foi arquivada. Faça uma nova pergunta se precisa de ajuda.

gmail account. TB crashes when reply to message. New install on Win 10. Profile from Win7.

  • 2 respostas
  • 1 tem este problema
  • 1 exibição
  • Última resposta de Wayne Mery

lancevinsel
lancevinsel
more options

Just installed TB on Win 10 machine. Copied over profile from Win7 machine. All looks in order.

When I reply (or write) to a message the message window opens. The to: field is not populated. When I click in the window the cursor starts spinning and I get the (Not Responding) message in the window header. Thunderbird hangs. No crash report is created?

This is only happening on my company gmail account, other accounts are working correctly.

Just installed TB on Win 10 machine. Copied over profile from Win7 machine. All looks in order. When I reply (or write) to a message the message window opens. The to: field is not populated. When I click in the window the cursor starts spinning and I get the (Not Responding) message in the window header. Thunderbird hangs. No crash report is created? This is only happening on my company gmail account, other accounts are working correctly.

Todas as respostas (2)

lancevinsel
lancevinsel Autor da pergunta
more options

I downgraded to 52.9.1 (32-Bit) and it is working now. Let me know if I can help resolve this 60.0.

Wayne Mery
Wayne Mery
  • Moderator
  • Top 10 Contributor
more options

Please test version 60 in safe mode https://support.mozilla.org/en-US/kb/safe-mode-thunderbird