Join the Mozilla’s Test Days event from Dec 2–8 to test the new Firefox address bar on Firefox Beta 134 and get a chance to win Mozilla swag vouchers! 🎁

Avatar for Username

Pesquisar no site de suporte

Evite golpes de suporte. Nunca pedimos que você ligue ou envie uma mensagem de texto para um número de telefone, ou compartilhe informações pessoais. Denuncie atividades suspeitas usando a opção “Denunciar abuso”.

Saiba mais

Esta discussão foi arquivada. Faça uma nova pergunta se precisa de ajuda.

Cannot locate Thunderbird Profle.

  • 4 respostas
  • 1 tem este problema
  • 3 visualizações
  • Última resposta de Wayne Mery

tsengil
tsengil
more options

I run Thunderbird 3.1.20 (on a macbook pro with osx 10.9.5.) Unfortunately it stopped updating automatically some time ago. I would like to back up the profile before installing a new version. This is for added security, as I assume a new version would pick up my existing profile. However I can't locate the profile folder and it is not where your article says it would be, which is in my personal username library. I have no username library. The libraries I have are 1) the drivename library, which contains an Application Support folder, which contains a Firefox folder that contains my Firefox profile. There is also a Mozilla folder, but this contain only Extensions. 2) The System library, which contains no Mozilla or Thunderbird folder. 3) The Shared Users library, which contains an empty Application support folder. Please advise...

I run Thunderbird 3.1.20 (on a macbook pro with osx 10.9.5.) Unfortunately it stopped updating automatically some time ago. I would like to back up the profile before installing a new version. This is for added security, as I assume a new version would pick up my existing profile. However I can't locate the profile folder and it is not where your article says it would be, which is in my personal username library. I have no username library. The libraries I have are 1) the drivename library, which contains an Application Support folder, which contains a Firefox folder that contains my Firefox profile. There is also a Mozilla folder, but this contain only Extensions. 2) The System library, which contains no Mozilla or Thunderbird folder. 3) The Shared Users library, which contains an empty Application support folder. Please advise...

Solução escolhida

Troubleshooting came in at v5 https://website-archive.mozilla.org/www.mozilla.org/thunderbird_releasenotes/en-US/thunderbird/5.0/releasenotes/

https://support.mozilla.org/en-US/kb/profiles-where-thunderbird-stores-user-data#w_where-is-my-profile-stored describes where your profile is located.

Note, OS X 11.9 is supported in Thunderbird version 52, but iirc is not supported in version 60

Ler esta resposta 👍 0

Todas as respostas (4)

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

go to the troubleshooting information on the help menu and click the show profile button. Guaranteed to locate the profile in use on all operating systems and versions. Trouble is I can not recall if that was integrated in V3 or V5

tsengil
tsengil Autor da pergunta
more options

I don't have troubleshooting in my help menu. The solution was to find out how to unconceal the User Library Menu in osx.

Toad-Hall
Toad-Hall
  • Top 25 Contributor
more options

http://kb.mozillazine.org/Show_hidden_files_and_folders#Mac_OS_X

Wayne Mery
Wayne Mery
  • Moderator
  • Top 10 Contributor
more options

Solução escolhida

Troubleshooting came in at v5 https://website-archive.mozilla.org/www.mozilla.org/thunderbird_releasenotes/en-US/thunderbird/5.0/releasenotes/

https://support.mozilla.org/en-US/kb/profiles-where-thunderbird-stores-user-data#w_where-is-my-profile-stored describes where your profile is located.

Note, OS X 11.9 is supported in Thunderbird version 52, but iirc is not supported in version 60