hi jhssam, thanks for reporting this. could you go to the firefox menu ≡ > help ? > troubleshooting information, copy the contents of that page and paste them here into a reply on the forum (or if it's to long through a site like https://pastebin.mozilla.org/ and provide the link here)?

this might give us a clue what is going on. thank you!

Thanks very much for helping! This is the first half .....

Application Basics Name Firefox Version 57.0 Build ID 20171112125346 Update History Update Channel release User Agent Mozilla/5.0 (Windows NT 6.3; Win64; x64; rv:57.0) Gecko/20100101 Firefox/57.0 OS Windows_NT 6.3 Profile Folder Enabled Plugins about:plugins Build Configuration about:buildconfig Memory Use about:memory Performance about:performance Registered Service Workers about:serviceworkers Multiprocess Windows 1/1 (Enabled by default) Web Content Processes 2/4 Stylo true (enabled by default) Google Key Found Mozilla Location Service Key Found Safe Mode false Profiles about:profiles Crash Reports for the Last 3 Days Report ID Submitted

All Crash Reports Firefox Features Name Version ID Activity Stream 2017.11.07.1100-7f4e3634 [email protected] Application Update Service Helper 2.0 [email protected] Firefox Screenshots 19.2.0 [email protected] Follow-on Search Telemetry 0.9.6 [email protected] Form Autofill 1.0 [email protected] Multi-process staged rollout 3.05 [email protected] Photon onboarding 1.0 [email protected] Pocket 1.0.5 [email protected] Shield Recipe Client 76.1 [email protected] Web Compat 1.1 [email protected] Extensions Name Version Enabled ID Adblock Plus 3.0.1 true {d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d} IBM Security Rapport 1.4 false [email protected] McAfee WebAdvisor 6.0.0.118 false {4ED1F68A-5463-4931-9384-8FFF5ED91D92} Graphics Features Compositing Direct3D 11 (Advanced Layers) Asynchronous Pan/Zoom wheel input enabled; touch input enabled; scrollbar drag enabled; keyboard enabled; autoscroll enabled WebGL 1 Driver WSI Info EGL_VENDOR: Google Inc. (adapter LUID: 0000000000010112) EGL_VERSION: 1.4 (ANGLE 2.1.0.dec065540d5f) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_ANGLE_direct_composition EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_stream_producer_d3d_texture_nv12 EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses WebGL 1 Driver Renderer Google Inc. -- ANGLE (Intel(R) HD Graphics 4600 Direct3D11 vs_5_0 ps_5_0) WebGL 1 Driver Version OpenGL ES 2.0 (ANGLE 2.1.0.dec065540d5f) WebGL 1 Driver Extensions GL_ANGLE_depth_texture GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_pack_reverse_row_order GL_ANGLE_request_extension GL_ANGLE_robust_client_memory GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_sync_query GL_EXT_blend_minmax GL_EXT_color_buffer_half_float GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_frag_depth GL_EXT_map_buffer_range GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_dxt1 GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_compressed_ETC1_RGB8_texture GL_OES_depth32 GL_OES_element_index_uint GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_vertex_array_object WebGL 1 Extensions ANGLE_instanced_arrays EXT_blend_minmax EXT_color_buffer_half_float EXT_frag_depth EXT_shader_texture_lod EXT_texture_filter_anisotropic EXT_disjoint_timer_query OES_element_index_uint OES_standard_derivatives OES_texture_float OES_texture_float_linear OES_texture_half_float OES_texture_half_float_linear OES_vertex_array_object WEBGL_color_buffer_float WEBGL_compressed_texture_s3tc WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_depth_texture WEBGL_draw_buffers WEBGL_lose_context MOZ_WEBGL_lose_context MOZ_WEBGL_compressed_texture_s3tc MOZ_WEBGL_depth_texture WebGL 2 Driver WSI Info EGL_VENDOR: Google Inc. (adapter LUID: 0000000000010112) EGL_VERSION: 1.4 (ANGLE 2.1.0.dec065540d5f) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_ANGLE_direct_composition EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_stream_producer_d3d_texture_nv12 EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses WebGL 2 Driver Renderer Google Inc. -- ANGLE (Intel(R) HD Graphics 4600 Direct3D11 vs_5_0 ps_5_0) WebGL 2 Driver Version OpenGL ES 3.0 (ANGLE 2.1.0.dec065540d5f) WebGL 2 Driver Extensions GL_ANGLE_depth_texture GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_pack_reverse_row_order GL_ANGLE_request_extension GL_ANGLE_robust_client_memory GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_sync_query GL_EXT_blend_minmax GL_EXT_color_buffer_float GL_EXT_color_buffer_half_float GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_frag_depth GL_EXT_map_buffer_range GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_dxt1 GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_norm16 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_EGL_image_external_essl3 GL_OES_compressed_ETC1_RGB8_texture GL_OES_depth32 GL_OES_element_index_uint GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_vertex_array_object WebGL 2 Extensions EXT_color_buffer_float EXT_texture_filter_anisotropic EXT_disjoint_timer_query OES_texture_float_linear WEBGL_compressed_texture_s3tc WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_lose_context MOZ_WEBGL_lose_context MOZ_WEBGL_compressed_texture_s3tc

This is the second half .... Thanks john

Direct2D true DirectWrite true (6.3.9600.18696) GPU #1 Active Yes Description Intel(R) HD Graphics 4600 Vendor ID 0x8086 Device ID 0x0412 Driver Version 10.18.14.4264 Driver Date 8-4-2015 Drivers igdumdim64 igd10iumd64 igd10iumd64 igdumdim32 igd10iumd32 igd10iumd32 Subsys ID 369c17aa RAM Unknown Diagnostics AzureCanvasAccelerated 0 AzureCanvasBackend Direct2D 1.1 AzureCanvasBackend (UI Process) skia AzureContentBackend Direct2D 1.1 AzureContentBackend (UI Process) skia AzureFallbackCanvasBackend (UI Process) cairo GPUProcessPid 6076 Decision Log WEBRENDER opt-in by default: WebRender is an opt-in feature unavailable by runtime: Build doesn't include WebRender Media Audio Backend wasapi Max Channels 2 Preferred Channel Layout stereo Preferred Sample Rate 48000 Output Devices Name Group Vendor State Preferred Format Channels Rate Latency Speakers (Realtek High Definition Audio) HDAUDIO\FUNC_01&VEN_10EC&DEV_0282&SUBSYS_17AA369C&REV_1000\4&16a54ecf&0&0201 Enabled All default: F32LE, support: S16LE F32LE 2 default: 48000, support: 48000 - 48000 144 - 480 Input Devices Name Group Vendor State Preferred Format Channels Rate Latency Microphone (Realtek High Definition Audio) HDAUDIO\FUNC_01&VEN_10EC&DEV_0282&SUBSYS_17AA369C&REV_1000\4&16a54ecf&0&0201 Disabled None default: F32LE, support: S16LE F32LE 0 default: 0, support: 0 - 0 0 - 0 Stereo Mix (Realtek High Definition Audio) HDAUDIO\FUNC_01&VEN_10EC&DEV_0282&SUBSYS_17AA369C&REV_1000\4&16a54ecf&0&0201 Enabled None default: F32LE, support: S16LE F32LE 2 default: 48000, support: 48000 - 48000 144 - 480 Microphone (Realtek High Definition Audio) HDAUDIO\FUNC_01&VEN_10EC&DEV_0282&SUBSYS_17AA369C&REV_1000\4&16a54ecf&0&0201 Enabled All default: F32LE, support: S16LE F32LE 2 default: 48000, support: 48000 - 48000 144 - 480 Important Modified Preferences Name Value browser.cache.disk.capacity 358400 browser.cache.disk.filesystem_reported 1 browser.cache.disk.smart_size.first_run false browser.cache.frecency_experiment 4 browser.places.smartBookmarksVersion 8 browser.sessionstore.upgradeBackup.latestBuildID 20171112125346 browser.startup.homepage_override.buildID 20171112125346 browser.startup.homepage_override.mstone 57.0 browser.tabs.remote.autostart.2 true browser.urlbar.lastSuggestionsPromptDate 20171117 browser.urlbar.timesBeforeHidingSuggestionsHint 0 dom.ipc.processCount.web 4 extensions.lastAppVersion 57.0 font.internaluseonly.changed false gfx.crash-guard.d3d11layers.appVersion 57.0 gfx.crash-guard.d3d11layers.deviceID 0x0412 gfx.crash-guard.d3d11layers.driverVersion 10.18.14.4264 gfx.crash-guard.d3d11layers.feature-d2d true gfx.crash-guard.d3d11layers.feature-d3d11 true gfx.crash-guard.status.d3d11layers 2 layers.mlgpu.sanity-test-failed false media.gmp-gmpopenh264.abi x86_64-msvc-x64 media.gmp-gmpopenh264.lastUpdate 1510766804 media.gmp-gmpopenh264.version 1.7.1 media.gmp-manager.buildID 20171112125346 media.gmp-manager.lastCheck 1511100711 media.gmp-widevinecdm.abi x86_64-msvc-x64 media.gmp-widevinecdm.lastUpdate 1510766804 media.gmp-widevinecdm.version 1.4.8.1008 media.gmp.storage.version.observed 1 media.hardware-video-decoding.failed false network.cookie.prefsMigrated true network.predictor.cleaned-up true places.database.lastMaintenance 1510767654 places.history.expiration.transient_current_max_pages 104858 plugin.disable_full_page_plugin_for_types application/pdf security.sandbox.content.tempDirSuffix {6785e332-5418-4bd2-9a91-b25ec7209507} services.sync.declinedEngines storage.vacuum.last.index 1 storage.vacuum.last.places.sqlite 1510767653 ui.osk.debug.keyboardDisplayReason IKPOS: Keyboard presence confirmed. Important Locked Preferences Name Value Places Database Integrity JavaScript Incremental GC true Accessibility Activated true Prevent Accessibility 0 Accessible Handler Used true Accessibility Instantiator UIAUTOMATION| Library Versions Expected minimum version Version in use NSPR 4.17 4.17 NSS 3.33 3.33 NSSSMIME 3.33 3.33 NSSSSL 3.33 3.33 NSSUTIL 3.33 3.33 Experimental Features Name ID Description Active End Date Homepage Branch Sandbox Content Process Sandbox Level 3 Effective Content Process Sandbox Level 3

great thanks - hopefully the following change can fix these performance problems: go to the firefox menu ≡ > options > privacy & security panel and under permissions check the setting to prevent accessibility services from accessing your browser.