Avatar for Username

Pesquisar no site de suporte

Evite golpes de suporte. Nunca pedimos que você ligue ou envie uma mensagem de texto para um número de telefone, ou compartilhe informações pessoais. Denuncie atividades suspeitas usando a opção “Denunciar abuso”.

Saiba mais

Esta discussão foi arquivada. Faça uma nova pergunta se precisa de ajuda.

With Windows 10 Snipping Tool won't work in Firefox

  • 7 respostas
  • 3 têm este problema
  • 30 visualizações
  • Última resposta de FredMcD

fathergilles
fathergilles
more options

Only noticed a month after upgrading to Windows 10 that trying to use Snipping Tool as soon as I select the snipping mode the Firefox page goes gray. If I do the snip it turns out black... no snip of anything at all, just all black. At the gray stage when I click on the Snipping Tool box again, it gets deselected and the Firefox screen returns in view. So Snipping Tool doesn't, won't work.

Only noticed a month after upgrading to Windows 10 that trying to use Snipping Tool as soon as I select the snipping mode the Firefox page goes gray. If I do the snip it turns out black... no snip of anything at all, just all black. At the gray stage when I click on the Snipping Tool box again, it gets deselected and the Firefox screen returns in view. So Snipping Tool doesn't, won't work.

Todas as respostas (7)

FredMcD
FredMcD
more options

I use snip (Win 7) all the time. Never had a problem. Try using snip not on Firefox. Is the problem still there?

Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac=Options) key, and then starting Firefox. A small dialog should appear. Click Start In Safe Mode (not Refresh).

Is the problem still there?

fathergilles
fathergilles Autor da pergunta
more options

Thanks for that. It is still a problem but it's probably clear that this is a Windows 10 problem. Also, when Mozilla did a guess about my system it didn't notice my OS is now Windows 10 and guessed Windows 7. What does that mean?

the-edmeister
the-edmeister
  • Moderator
more options

This was detected as you where starting this question thread. User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:46.0) Gecko/20100101 Firefox/46.0

Compatibility setting in Win10??

fathergilles
fathergilles Autor da pergunta
more options

Thank you, but I don't know what compatibility setting in Win 10 is with regards to Snipping Tool, which is an accessory of Win 10. It should be compatible with itself, shouldn't it?

Alterado por fathergilles em

the-edmeister
the-edmeister
  • Moderator
more options

I use Windows 7, but Win10 is probably pretty much the same with this.

Right-click the Firefox desktop icon and open Properties. Then look at the Compatibility tab and view "Run this program in compatibility mode for:"

Is Windows 7 is selected?

fathergilles
fathergilles Autor da pergunta
more options

Hello again. I've since discovered that Snipping Tool won't work with any screen or file. It is obviously a Windows 10 problem on my particular machine because I've had other reports in a MS Community forum that others have no problem with Snipping Tool.

I'll just have to wait and see... can't waste any more time on this.

Thank you for your kind efforts to help. Peace to you and your family.

FredMcD
FredMcD
more options

Go to the Mozilla Add-ons Web Page {web link} (There’s a lot of good stuff here) and search for what you want.