Pesquisar no site de suporte

Evite golpes de suporte. Nunca pedimos que você ligue ou envie uma mensagem de texto para um número de telefone, ou compartilhe informações pessoais. Denuncie atividades suspeitas usando a opção “Denunciar abuso”.

Saiba mais

Esta discussão foi arquivada. Faça uma nova pergunta se precisa de ajuda.

Cannot add new search addons -- error says I'm not running Firefox

  • 3 respostas
  • 1 tem este problema
  • 5 visualizações
  • Última resposta de cor-el

more options

I'm running Firefox 39.0, and trying to install the [WorldCat search plugin](https://addons.mozilla.org/en-US/firefox/addon/worldcat/?src=search). I can't -- I get an error,

   Sorry, you need a Mozilla-based browser (such as Firefox) to install a search plugin.

It looks like another user encountered the same error: https://support.mozilla.org/en-US/questions/1062916 but their solution won't work in this case.

I'm running Firefox 39.0, and trying to install the [WorldCat search plugin](https://addons.mozilla.org/en-US/firefox/addon/worldcat/?src=search). I can't -- I get an error, Sorry, you need a Mozilla-based browser (such as Firefox) to install a search plugin. It looks like another user encountered the same error: https://support.mozilla.org/en-US/questions/1062916 but their solution won't work in this case.

Solução escolhida

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.

  • Switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance
  • Do NOT click the Reset button on the Safe Mode start window
Ler esta resposta 👍 0

Todas as respostas (3)

more options

Solução escolhida

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.

  • Switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance
  • Do NOT click the Reset button on the Safe Mode start window
more options

Safe Mode worked. But it is still kind of a bogus error.

more options

I think that it is caused by one of the extensions that Ubuntu adds to Firefox.

  • Ubuntu Firefox Modifications
  • Unity Websites integration