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When sending an email, it either never sends or I get an smtp error. Password is correct. What's happening?

  • 7 respostas
  • 5 têm este problema
  • 2 visualizações
  • Última resposta de ronigld

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I have used Thunderbird for months. However, in the last couple of weeks, I constantly get smtp errors. I used to be able to close the error & resend, however, that is not working anymore. My password has not changed. Sometimes, I don't even get an error, it just says Sending. This is also happening to another user. We both are syncing with yahoo accounts. Nothing has been changed on our end, updates are current. Why can't I get my emails to send?

I have used Thunderbird for months. However, in the last couple of weeks, I constantly get smtp errors. I used to be able to close the error & resend, however, that is not working anymore. My password has not changed. Sometimes, I don't even get an error, it just says Sending. This is also happening to another user. We both are syncing with yahoo accounts. Nothing has been changed on our end, updates are current. Why can't I get my emails to send?

Todas as respostas (7)

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Care to post the error you get?

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I have used Thunderbird for months. However, in the last couple of weeks, I constantly get smtp errors. I used to be able to close the error & resend, however, that is not working anymore. My password has not changed. Sometimes, I don't even get an error, it just says Sending. This is also happening to another user. We both are syncing with yahoo accounts. Nothing has been changed on our end, updates are current. Why can't I get my emails to send?

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Can you post your Troubleshooting Information? Help (Alt-H) - Troubleshooting Information

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Sure, here is the Troubleshooting Information

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Application Basics

   Name: Thunderbird
   Version: 31.4.0
   User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:31.0) Gecko/20100101 Thunderbird/31.4.0
   Profile Folder: Show Folder
             (Local drive)
   Application Build ID: 20150109111741
   Enabled Plugins: about:plugins
   Build Configuration: about:buildconfig
   Memory Use: about:memory
 Mail and News Accounts
   account1:
     INCOMING: account1, , (none) Local Folders, plain, passwordCleartext
   account6:
     INCOMING: account6, , (imap) imap.mail.yahoo.com:993, SSL, passwordCleartext
     OUTGOING: smtp.mail.yahoo.com:465, SSL, passwordCleartext, true
 Crash Reports
   http://crash-stats.mozilla.com/report/index/bp-bb6dd6a6-c558-4d84-b159-5651e2150129 (01/29/2015)
 Extensions
   Enigmail, 1.7.2, true, {847b3a00-7ab1-11d4-8f02-006008948af5}
   Lightning, 3.3.3, true, {e2fda1a4-762b-4020-b5ad-a41df1933103}
 Important Modified Preferences
   Name: Value
     accessibility.typeaheadfind.flashBar: 0
     browser.cache.disk.capacity: 358400
     browser.cache.disk.smart_size_cached_value: 358400
     browser.cache.disk.smart_size.first_run: false
     browser.cache.disk.smart_size.use_old_max: false
     extensions.lastAppVersion: 31.4.0
     font.name.monospace.el: Consolas
     font.name.monospace.tr: Consolas
     font.name.monospace.x-baltic: Consolas
     font.name.monospace.x-central-euro: Consolas
     font.name.monospace.x-cyrillic: Consolas
     font.name.monospace.x-unicode: Consolas
     font.name.monospace.x-western: Consolas
     font.name.sans-serif.el: Calibri
     font.name.sans-serif.tr: Calibri
     font.name.sans-serif.x-baltic: Calibri
     font.name.sans-serif.x-central-euro: Calibri
     font.name.sans-serif.x-cyrillic: Calibri
     font.name.sans-serif.x-unicode: Calibri
     font.name.sans-serif.x-western: Calibri
     font.name.serif.el: Cambria
     font.name.serif.tr: Cambria
     font.name.serif.x-baltic: Cambria
     font.name.serif.x-central-euro: Cambria
     font.name.serif.x-cyrillic: Cambria
     font.name.serif.x-unicode: Cambria
     font.name.serif.x-western: Cambria
     font.size.fixed.el: 14
     font.size.fixed.tr: 14
     font.size.fixed.x-baltic: 14
     font.size.fixed.x-central-euro: 14
     font.size.fixed.x-cyrillic: 14
     font.size.fixed.x-unicode: 14
     font.size.fixed.x-western: 14
     font.size.variable.el: 17
     font.size.variable.tr: 17
     font.size.variable.x-baltic: 17
     font.size.variable.x-central-euro: 17
     font.size.variable.x-cyrillic: 17
     font.size.variable.x-unicode: 17
     font.size.variable.x-western: 17
     gfx.direct3d.last_used_feature_level_idx: 0
     mail.openMessageBehavior.version: 1
     mail.winsearch.firstRunDone: true
     mailnews.database.global.datastore.id: 18814dea-9dca-45b5-be17-1dfc2922ad8
     mailnews.database.global.views.conversation.columns: {"threadCol":{"visible":true,"ordinal":"1"},"flaggedCol":{"visible":true,"ordinal":"3"},"attachmentCol":{"visible":false…
     network.cookie.prefsMigrated: true
     places.database.lastMaintenance: 1424096202
     places.history.expiration.transient_current_max_pages: 104858
     plugin.importedState: true
     print.printer_HP_LaserJet_Professional_P1102w.print_bgcolor: false
     print.printer_HP_LaserJet_Professional_P1102w.print_bgimages: false
     print.printer_HP_LaserJet_Professional_P1102w.print_colorspace:
     print.printer_HP_LaserJet_Professional_P1102w.print_command:
     print.printer_HP_LaserJet_Professional_P1102w.print_downloadfonts: false
     print.printer_HP_LaserJet_Professional_P1102w.print_duplex: 47
     print.printer_HP_LaserJet_Professional_P1102w.print_edge_bottom: 0
     print.printer_HP_LaserJet_Professional_P1102w.print_edge_left: 0
     print.printer_HP_LaserJet_Professional_P1102w.print_edge_right: 0
     print.printer_HP_LaserJet_Professional_P1102w.print_edge_top: 0
     print.printer_HP_LaserJet_Professional_P1102w.print_evenpages: true
     print.printer_HP_LaserJet_Professional_P1102w.print_footercenter:
     print.printer_HP_LaserJet_Professional_P1102w.print_footerleft: &PT
     print.printer_HP_LaserJet_Professional_P1102w.print_footerright: &D
     print.printer_HP_LaserJet_Professional_P1102w.print_headercenter:
     print.printer_HP_LaserJet_Professional_P1102w.print_headerleft: &T
     print.printer_HP_LaserJet_Professional_P1102w.print_headerright: &U
     print.printer_HP_LaserJet_Professional_P1102w.print_in_color: true
     print.printer_HP_LaserJet_Professional_P1102w.print_margin_bottom: 0.5
     print.printer_HP_LaserJet_Professional_P1102w.print_margin_left: 0.5
     print.printer_HP_LaserJet_Professional_P1102w.print_margin_right: 0.5
     print.printer_HP_LaserJet_Professional_P1102w.print_margin_top: 0.5
     print.printer_HP_LaserJet_Professional_P1102w.print_oddpages: true
     print.printer_HP_LaserJet_Professional_P1102w.print_orientation: 0
     print.printer_HP_LaserJet_Professional_P1102w.print_page_delay: 50
     print.printer_HP_LaserJet_Professional_P1102w.print_paper_data: 1
     print.printer_HP_LaserJet_Professional_P1102w.print_paper_height: 11.00
     print.printer_HP_LaserJet_Professional_P1102w.print_paper_name:
     print.printer_HP_LaserJet_Professional_P1102w.print_paper_size_type: 0
     print.printer_HP_LaserJet_Professional_P1102w.print_paper_size_unit: 0
     print.printer_HP_LaserJet_Professional_P1102w.print_paper_width: 8.50
     print.printer_HP_LaserJet_Professional_P1102w.print_plex_name:
     print.printer_HP_LaserJet_Professional_P1102w.print_resolution: -1
     print.printer_HP_LaserJet_Professional_P1102w.print_resolution_name:
     print.printer_HP_LaserJet_Professional_P1102w.print_reversed: false
     print.printer_HP_LaserJet_Professional_P1102w.print_scaling: 1.00
     print.printer_HP_LaserJet_Professional_P1102w.print_shrink_to_fit: true
     print.printer_HP_LaserJet_Professional_P1102w.print_to_file: false
     print.printer_HP_LaserJet_Professional_P1102w.print_unwriteable_margin_bottom: 0
     print.printer_HP_LaserJet_Professional_P1102w.print_unwriteable_margin_left: 0
     print.printer_HP_LaserJet_Professional_P1102w.print_unwriteable_margin_right: 0
     print.printer_HP_LaserJet_Professional_P1102w.print_unwriteable_margin_top: 0
 Graphics
     Adapter Description: Intel(R) HD Graphics
     Vendor ID: 0x8086
     Device ID: 0x0102
     Adapter RAM: Unknown
     Adapter Drivers: igdumd64 igd10umd64 igd10umd64 igdumd32 igd10umd32 igd10umd32
     Driver Version: 9.17.10.2867
     Driver Date: 9-26-2012
     Direct2D Enabled: true
     DirectWrite Enabled: true (6.2.9200.16571)
     ClearType Parameters: Gamma: 1800 Pixel Structure: R ClearType Level: 50 Enhanced Contrast: 50
     WebGL Renderer: false
     GPU Accelerated Windows: 2/2 Direct3D 10
     AzureCanvasBackend: direct2d
     AzureSkiaAccelerated: 0
     AzureFallbackCanvasBackend: cairo
     AzureContentBackend: direct2d
 JavaScript
 Incremental GC: 1
 Accessibility
   Activated: 0
   Prevent Accessibility: 0
 Library Versions
     Expected minimum version
     Version in use
     NSPR
     4.10.6
     4.10.6
     NSS
     3.16.2.3 Basic ECC
     3.16.2.3 Basic ECC
     NSS Util
     3.16.2.3
     3.16.2.3
     NSS SSL
     3.16.2.3 Basic ECC
     3.16.2.3 Basic ECC
     NSS S/MIME
     3.16.2.3 Basic ECC
     3.16.2.3 Basic ECC
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Your server settings look good. For me Yahoo isn't the world's most reliable email service, so this may be a temporary Yahoo glitch. Have you tried to restart Thunderbird?

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I have tried to restart several times. It will send messages a few times & then go right back to the errors. It's getting very frustrating. I use Yahoo for my personal email & have never had issues. I have been using Yahoo/Thunderbird for over a year now at work & this just cropped up.