Pesquisar no site de suporte

Evite golpes de suporte. Nunca pedimos que você ligue ou envie uma mensagem de texto para um número de telefone, ou compartilhe informações pessoais. Denuncie atividades suspeitas usando a opção “Denunciar abuso”.

Saiba mais

Esta discussão foi arquivada. Faça uma nova pergunta se precisa de ajuda.

Firefox randomly crashing

  • 1 resposta
  • 3 têm este problema
  • 1 exibição
  • Última resposta de John99

more options

Hello, my firefox keeps crashing, and oh I'm leaning on using firefox more than I use chrome because I favor firefox over chrome but like the title says my firefox crashed a couple of times.

I'd also like to mention is that I modified the settings, I did what was done in this video (http://youtu.be/DqZpFeiIXlM?t=1m57s.)

Hello, my firefox keeps crashing, and oh I'm leaning on using firefox more than I use chrome because I favor firefox over chrome but like the title says my firefox crashed a couple of times. I'd also like to mention is that I modified the settings, I did what was done in this video (http://youtu.be/DqZpFeiIXlM?t=1m57s.)

Todas as respostas (1)

more options

Hi AMXQZ39,

Firefox should work satisfactorily for most users with its default settings.

We do not discuss hacking and heavy customisation of preferences on this forum. Some changes could cause instability or be unsuitable in some circumstances. You could consider reversing some or all of those changes if you think that was part of the problem.

Try Firefox in its SafeMode and if tat does not help consider the steps above.

If you have continuing crashes explain what you have tried to fix that and then let us have two or three Crash IDs . Navigate to about:crashes (They start bp- Forum software converts then to links but not until AFTER you post them ) See


We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.

  1. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
  2. Copy the 5 most recent Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.

Note: If a recent Report ID does not start with bp- click on it to submit the report.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

aboutcrashesFx29