Pesquisar no site de suporte

Evite golpes de suporte. Nunca pedimos que você ligue ou envie uma mensagem de texto para um número de telefone, ou compartilhe informações pessoais. Denuncie atividades suspeitas usando a opção “Denunciar abuso”.

Saiba mais

Esta discussão foi arquivada. Faça uma nova pergunta se precisa de ajuda.

I get the message, "system infected: Adware Activity 2" using Firefox, but not using Explorer. Any ideas?

  • 1 resposta
  • 1 tem este problema
  • 1 exibição
  • Última resposta de philipp

more options

The above message is from Symantic Endpoint Protection. I have run virus scans 2 x and I have removed Firefox, then re-downloaded and re-installed. THe message persists.

The above message is from Symantic Endpoint Protection. I have run virus scans 2 x and I have removed Firefox, then re-downloaded and re-installed. THe message persists.

Solução escolhida

hello, you may have malicious addons present. please perform all these steps:

  1. reset firefox (this will keep your bookmarks and passwords)
  2. afterwards go to the firefox menu ≡ > addons > extensions and in case there are still extensions listed there, disable them.
  3. finally run a full scan of your system with different security tools like the free version of malwarebytes and adwcleaner, as they are specialised in adware which common anti-virus software might not even detect as threats.

Troubleshoot Firefox issues caused by malware

Ler esta resposta 👍 2

Todas as respostas (1)

more options

Solução escolhida

hello, you may have malicious addons present. please perform all these steps:

  1. reset firefox (this will keep your bookmarks and passwords)
  2. afterwards go to the firefox menu ≡ > addons > extensions and in case there are still extensions listed there, disable them.
  3. finally run a full scan of your system with different security tools like the free version of malwarebytes and adwcleaner, as they are specialised in adware which common anti-virus software might not even detect as threats.

Troubleshoot Firefox issues caused by malware