Avatar for Username

Pesquisar no site de suporte

Evite golpes de suporte. Nunca pedimos que você ligue ou envie uma mensagem de texto para um número de telefone, ou compartilhe informações pessoais. Denuncie atividades suspeitas usando a opção “Denunciar abuso”.

Saiba mais

Esta discussão foi arquivada. Faça uma nova pergunta se precisa de ajuda.

latest version of firefox crashing a few seconds after starting

  • 3 respostas
  • 8 têm este problema
  • 3 visualizações
  • Última resposta de shaunmbg

shaunmbg
shaunmbg
more options

Hello, after updating to the latest version of Android Firefox (33.0), the app keeps stopping (doesn't force close, just kicks me back to my homescreen).

Have tried clearing cache and clearing data, which doesn't achieve anything, can't see anything amiss in the logcat.

Are there any known bugs that might cause this? Are there any diagnostics that I can run to help isolate what might be causing the issue?

Hello, after updating to the latest version of Android Firefox (33.0), the app keeps stopping (doesn't force close, just kicks me back to my homescreen). Have tried clearing cache and clearing data, which doesn't achieve anything, can't see anything amiss in the logcat. Are there any known bugs that might cause this? Are there any diagnostics that I can run to help isolate what might be causing the issue?

Todas as respostas (3)

Machine Master
Machine Master
more options

Hello there,

Have you tried reinstalling the browser and see if the problem still exists?

Keeps us posted!

guigs
guigs
more options

If reinstalling does not resolve this issue there are some more troubleshooting steps to take including having clear steps for reproducing.

There are some resources that can be helpful in this situation:

  • Remote Debugging in Android
  • Submitting crash reports from the about:support page
  • Troubleshooting to see if there is an issue with an add on or antivirus scanner on the device
  • Adding the troubleshooting information from the about:support page

All of this information is useful when filing a bug in bugzilla.mozilla.org. As well as how to get involved :-) https://wiki.mozilla.org/Mobile/Get_Involved

Thank you for your interest.

shaunmbg
shaunmbg Autor da pergunta
more options

Thanks guys, have tried reinstalling also to no avail.

Thanks for the raft of troubleshooting resources and options etc!

I've tried troubleshooting as suggested, when I try to remotely debug I'm told "Error: connection timeout." However, I'm still able to adb shell and all the usual stuff, so I don't think it's a connectivity issue.

Have used this to log a bug, hopefully it's something easily resolvable because I'm currently resorting to using Opera.

Also had a look at the How to Contribute page, looks good. For Windows environments, are there any recommended virtual machine environments to utilise (eg VMWare, VirtualBox etc), which don't have a massive footprint?