Evite golpes de suporte. Nunca pedimos que você ligue ou envie uma mensagem de texto para um número de telefone, ou compartilhe informações pessoais. Denuncie atividades suspeitas usando a opção “Denunciar abuso”.
If you know the name of the virus, we might be able to direct you to a site that has specific instructions. If you do not know, first check your list of downloaded applications in Windows Control Panel > Programs and Features and look for any suspicious applications - if you group by date the program might be easier to expose since malware tend to come bundled with other applications. Also check your extensions for anything suspicious by entering about:addons in the address bar, or:
Tools (or ) > Add-ons > Extensions
Most malware/viruses can also be removed by running some of the following:
If those do not work, or there are still issues, I suggest getting more instructions in a forum specific to removing viruses and malware. Some modify core Windows files so additional steps are required. Try posting in one of these:
If you know the name of the virus, we might be able to direct you to a site that has specific instructions. If you do not know, first check your list of downloaded applications in Windows Control Panel > Programs and Features and look for any suspicious applications - if you group by date the program might be easier to expose since malware tend to come bundled with other applications. Also check your extensions for anything suspicious by entering '''about:addons''' in the address bar, or:
* Tools (or [[Image: New Fx Menu]]) > Add-ons > Extensions
Most malware/viruses can also be removed by running some of the following:
* [http://www.malwarebytes.org/products/malwarebytes_free/ MalwareBytes' Anti-Malware]
* [http://general-changelog-team.fr/en/downloads/viewdownload/20-outils-de-xplode/2-adwcleaner AdwCleaner] (for more info, see this [http://www.bleepingcomputer.com/download/adwcleaner/ alternate AdwCleaner download page])
* [http://www.microsoft.com/security/scanner/default.aspx Microsoft Safety Scanner]
* [http://www.surfright.nl/en/hitmanpro/ Hitman Pro]
* [http://www.eset.com/us/online-scanner/ ESET Online Scanner]
For Rootkits:
* [http://support.kaspersky.com/viruses/disinfection/5350 Anti-Rootkit Utility - TDSSKiller]
If those do not work, or there are still issues, I suggest getting more instructions in a forum specific to removing viruses and malware. Some modify core Windows files so additional steps are required. Try posting in one of these:
* [http://www.bleepingcomputer.com/forums Bleeping Computer Forums]
* [http://www.spywarewarrior.com/index.php Spyware Warrior Forums]
* [http://www.spywareinfoforum.com/ SWI Forums]
Further information can be found in the [[Troubleshoot Firefox issues caused by malware]] article.
) > Add-ons > Extensions