We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Pesquisar no site de suporte

Evite golpes de suporte. Nunca pedimos que você ligue ou envie uma mensagem de texto para um número de telefone, ou compartilhe informações pessoais. Denuncie atividades suspeitas usando a opção “Denunciar abuso”.

Saiba mais

Esta discussão foi arquivada. Faça uma nova pergunta se precisa de ajuda.

Firefox keeps crashing and the error message references the plug-in container.

  • 1 resposta
  • 6 têm este problema
  • 73 visualizações
  • Última resposta de RainCityHoosier

more options

I'm running Windows 7. This happened shortly after I upgraded to Kaspersky 2015 (which leads me to believe that might have something to do with it). I've uninstalled and reinstalled Firefox twice and the problem is still occurring. Help! I really (REALLY) don't want to move to Explorer or another browser.

I'm running Windows 7. This happened shortly after I upgraded to Kaspersky 2015 (which leads me to believe that might have something to do with it). I've uninstalled and reinstalled Firefox twice and the problem is still occurring. Help! I really (REALLY) don't want to move to Explorer or another browser.

Todas as respostas (1)

more options

And here is the script from one of the crash reports:

Problem Event Name: APPCRASH

 Application Name:	plugin-container.exe
 Application Version:	31.0.0.5310
 Application Timestamp:	53c75e91
 Fault Module Name:	mozalloc.dll
 Fault Module Version:	31.0.0.5310
 Fault Module Timestamp:	53c72e91
 Exception Code:	80000003
 Exception Offset:	0000141b
 OS Version:	6.1.7601.2.1.0.768.3
 Locale ID:	1033
 Additional Information 1:	0a9e
 Additional Information 2:	0a9e372d3b4ad19135b953a78882e789
 Additional Information 3:	0a9e
 Additional Information 4:	0a9e372d3b4ad19135b953a78882e789