Pesquisar no site de suporte

Evite golpes de suporte. Nunca pedimos que você ligue ou envie uma mensagem de texto para um número de telefone, ou compartilhe informações pessoais. Denuncie atividades suspeitas usando a opção “Denunciar abuso”.

Saiba mais

Esta discussão foi arquivada. Faça uma nova pergunta se precisa de ajuda.

Google play will not allow downloads.

  • 1 resposta
  • 1 tem este problema
  • 1 exibição
  • Última resposta de FredMcD

more options

When I log in to Google Play store and try to download an app I get the error message "You don't have any devices". This is even though I am logged in correctly and have used Google Play for 2 years. I do not get the error in IE 8 of Google Chrome. I have cleared the FireFox cache.

When I log in to Google Play store and try to download an app I get the error message "You don't have any devices". This is even though I am logged in correctly and have used Google Play for 2 years. I do not get the error in IE 8 of Google Chrome. I have cleared the FireFox cache.

Todas as respostas (1)

more options

Many site issues can be caused by corrupt cookies or cache.

  • Clear the Cache

Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

and

  • Remove Cookies

Warning ! ! This will log you out of all sites you're logged in to. Press the Alt or F10 key to bring up the tool bar. Followed by;

Windows; Tools > Options Linux; Edit > Preferences Mac; application name > Preferences

Then Privacy. Under History, select Firefox will Use Custom Settings. There is a button on the right side called Show Cookies.

If there is still a problem, Start Firefox in Safe Mode {web link} While you are in safe mode; Press the Alt or F10 key to bring up the tool bar. Followed by;

Windows; Tools > Options Linux; Edit > Preferences Mac; application name > Preferences

Then Advanced > General. Look for and turn off Use Hardware Acceleration.

Poke around safe web sites. Are there any problems?. Then restart.