Keeps crashing. Here are my latest error reports.
I've done a reset and I have also performed a clean install. It is still crashing repeatedly.
bp-87b23d69-dda5-470f-aa7c-296602140623 6/23/2014 4:00 PM bp-cab54dff-93de-4c57-af11-0b0852140623 6/23/2014 2:58 PM bp-40d3f319-61ad-4ca1-8048-785ae2140623 6/23/2014 2:56 PM bp-94ea53b5-0ac0-410a-a1f0-511382140623 6/23/2014 2:56 PM bp-8388db91-133e-4029-8bbf-33aea2140623 6/23/2014 2:56 PM bp-3c386205-9db7-416f-aee0-66dc02140623 6/23/2014 2:15 PM
Solução escolhida
Run most or all of the listed malware scanners. Each works differently. If one program misses something, another may pick it up.
Sometimes a problem with Firefox may be a result of malware installed on your computer, that you may not be aware of.
You can try these free programs to scan for malware, which work with your existing antivirus software:
- Microsoft Safety Scanner
- MalwareBytes' Anti-Malware
- TDSSKiller - AntiRootkit Utility
- Hitman Pro
- ESET Online Scanner
Microsoft Security Essentials is a good permanent antivirus for Windows 7/Vista/XP if you don't already have one.
Further information can be found in the Troubleshoot Firefox issues caused by malware article.
Did this fix your problems? Please report back to us!
Ler esta resposta 👍 1Todas as respostas (6)
accoring to this line "%SystemRoot%\system32\mswsock.dll " it looks like it's a trojan,
try to download and install free Malwarebytes and scan your hardware, after finishing the scan restart your computer and see if he problem appears again.
Solução escolhida
Run most or all of the listed malware scanners. Each works differently. If one program misses something, another may pick it up.
Sometimes a problem with Firefox may be a result of malware installed on your computer, that you may not be aware of.
You can try these free programs to scan for malware, which work with your existing antivirus software:
- Microsoft Safety Scanner
- MalwareBytes' Anti-Malware
- TDSSKiller - AntiRootkit Utility
- Hitman Pro
- ESET Online Scanner
Microsoft Security Essentials is a good permanent antivirus for Windows 7/Vista/XP if you don't already have one.
Further information can be found in the Troubleshoot Firefox issues caused by malware article.
Did this fix your problems? Please report back to us!
Your memory usage is a bit high, but that's for later.
Total Virtual Memory 4294836224
Available Virtual Memory 3666870272
System Memory Use Percentage 61
Available Page File 4794646528
Available Physical Memory 1620688896
So much for later; bp-cab54dff-93de-4c57-af11-0b0852140623
Total Virtual Memory 4294836224
Available Virtual Memory 3768053760
System Memory Use Percentage 77
Available Page File 3529834496
Available Physical Memory 933220352
Firefox uses too much memory (RAM) - How to fix This article describes how to make Firefox use less memory to make it run faster and prevent crashes.
https://support.mozilla.org/en-US/kb/firefox-uses-too-much-memory-ram?esab=a&s=Memory&r=0&as=s
Start Firefox in Safe Mode {web link} While you are in safe mode; Press the <Alt> or <F10> key to bring up the tool bar. Followed by;
Windows; Tools > Options Linux; Edit > Preferences Mac; application name > Preferences
Then Advanced > General. Look for and turn off Use Hardware Acceleration.
Poke around safe web sites and see if there is still a problem. Then restart.
Your crash reports say EXCEPTION_ACCESS_VIOLATION_READ
Check your graphics software.