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For 3 weeks, I've been receiving error messages saying "Firefox is not working properly." And the program closes. What do I do?

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lauramartha
lauramartha
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For the past 3 weeks, when I'm using anything on my computer (websites, Internet, emails, social media sites), I get a boxed error message saying "Firefox is not working correctly. A message will be sent to Microsoft...or Windows to figure out how to fix this." Of course, I never hear back from anyone.

I am not a computer nerd, so I don't know what I should do to fix this. Can you help me? Or do I have to call in a 'geek housecall'-type person?

As soon as the error message box disappears, the computer works fine, but I've been getting this error message (only dealing with Firefox) for too long now.

For the past 3 weeks, when I'm using anything on my computer (websites, Internet, emails, social media sites), I get a boxed error message saying "Firefox is not working correctly. A message will be sent to Microsoft...or Windows to figure out how to fix this." Of course, I never hear back from anyone. I am not a computer nerd, so I don't know what I should do to fix this. Can you help me? Or do I have to call in a 'geek housecall'-type person? As soon as the error message box disappears, the computer works fine, but I've been getting this error message (only dealing with Firefox) for too long now.

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cor-el
cor-el
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See:

If you have submitted crash reports then please post the IDs of one or more recent crash reports that have this format:

  • bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx

You can find the IDs of the submitted crash reports on the about:crashes page.

  • You can open the about:crashes page via the location bar, like you open a website, or open this page via "Help > Troubleshooting Information".

See: