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Can't read Hotmail E-mails, I get the page frame but not the E-mail text

  • 5 odpowiedzi
  • 11 osób ma ten problem
  • 1 wyświetlenie
  • Ostatnia odpowiedź od Sicknero

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Dear Anyone.

From May 4th, I've been unable to read Hotmail E-mails in Firefox, I've had to download Google Chrome just to read E-mails (yuck!) Pre-May 4th, everything was fine. Now, I get the page frame, by which I mean the part that says Hotmail up the top, my list of Email sub-folders down the left-hand side and the Microsoft text along the bottom. The central area, which should contain the text of the actual E-mai (and graphics of course if there are any) is blank. I've tried clearing cache/history, deleting cookies, everything like that, no joy.

What has been the sudden change in Hotmail that has caused this? It is NOT a change in Firefox as I have not changed my version and it worked perfectly up till today, May 4th.

Yours puzzledly

ulrichburke

Dear Anyone. From May 4th, I've been unable to read Hotmail E-mails in Firefox, I've had to download Google Chrome just to read E-mails (yuck!) Pre-May 4th, everything was fine. Now, I get the page frame, by which I mean the part that says Hotmail up the top, my list of Email sub-folders down the left-hand side and the Microsoft text along the bottom. The central area, which should contain the text of the actual E-mai (and graphics of course if there are any) is blank. I've tried clearing cache/history, deleting cookies, everything like that, no joy. What has been the sudden change in Hotmail that has caused this? It is NOT a change in Firefox as I have not changed my version and it worked perfectly up till today, May 4th. Yours puzzledly ulrichburke

Wybrane rozwiązanie

Sorry to disappoint you, but, I am a man. But thank you for your comment though.

Could you please mark this question as SOLVED so other users can come here to get the solution?

Thank you.

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Wszystkie odpowiedzi (5)

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By any chance, did you update your Foxit Reader this morning? If so, please read this thread:


https://support.mozilla.org/en-US/questions/926740

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Dear Silkphoenix.

That is a piece of lateral thinking so good it's almost psychic! For the moment - because it's midnight here and I can't be bothered hunting for older versions - I've just uninstalled Foxit Reader. And immediatley Hotmail reappeared like it had never been away!

Y'know, at the risk of being yelled at, I'm betting you're a lady. I can't see a guy ever coming up with something needing that level of intuition! Dunno how you made the connection in the first place - but for me, that's on the Marie Curie level.

Well done - and thanks again!

Yours respectfully

ulrichburke

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Wybrane rozwiązanie

Sorry to disappoint you, but, I am a man. But thank you for your comment though.

Could you please mark this question as SOLVED so other users can come here to get the solution?

Thank you.

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Consider it done

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Brilliant. Thank you silkphoenix, would have taken me forever to find that particular problem. :-)

But, (mostly if anybody else is reading this thread..) I didn't need to uninstall Foxit or revert to an earlier version, I just disabled the plug-in and my hotmail then worked fine. Didn't even need to restart Firefox, so it's easy enough to disable/re-enable the plug-in when I want to use hotmail. No prob.