Firefox crashes
Some of my tabs keep crashing and once in awhile the whole browser crashes. Facebook tab crashes quite a bit. ID: 8bfad534-4605-4fc6-934d-c330c0171208 Signature: EMPTY: no crashing thread identified; ERROR_NO_MINIDUMP_HEADER
Details Metadata Bugzilla Modules Raw Dump Extensions Telemetry Environment Correlations
Signature EMPTY: no crashing thread identified; ERROR_NO_MINIDUMP_HEADER More Reports Search UUID 8bfad534-4605-4fc6-934d-c330c0171208 Date Processed 2017-12-08 22:21:10 Uptime 897 seconds (14 minutes and 57 seconds) Last Crash 27,177 seconds before submission (7 hours, 32 minutes and 57 seconds) Install Age 34,343 seconds since version was first installed (9 hours, 32 minutes and 23 seconds) Install Time 2017-12-08 12:48:34 Product Firefox Release Channel release Version 57.0.2 Build ID 20171206182557 OS OS Version Build Architecture Build Architecture Info Adapter Vendor ID
0x1002
Adapter Device ID
0x9851
Startup Crash
False
MOZ_CRASH Reason MOZ_CRASH() Crash Reason None Crash Address None User Comments Total Virtual Memory 140,737,488,224,256 bytes (140.74 TB) Available Virtual Memory 140,735,650,668,544 bytes (140.74 TB) Available Page File 5,259,264 bytes (5.26 MB) Available Physical Memory 586,047,488 bytes (586.05 MB) System Memory Use Percentage 85 EMCheckCompatibility
True
App Notes
AdapterVendorID: 0x1002, AdapterDeviceID: 0x9851, AdapterSubsysID: 2b29103c, AdapterDriverVersion: 23.20.788.0 FP(D00-L1000-W00001000-T000) DWrite? DWrite+ WR? WR-
Processor Notes processor_prod-processor-i-0b4b231c76dc98377_6778; MozillaProcessorAlgorithm2015; MDSW failed on 'timeout -s KILL 600 /data/socorro/stackwalk/bin/stackwalker --raw-json /tmp/8bfad534-4605-4fc6-934d-c330c0171208.Thread-13.TEMPORARY.json --symbols-url "https://s3-us-west-2.amazonaws.com/org.mozilla.crash-stats.symbols-public/v1" --symbols-url "https://s3-us-west-2.amazonaws.com/org.mozilla.crash-stats.symbols-private/v1" --symbols-cache /mnt/symbols/cache --symbols-tmp /mnt/symbols/tmp /home/socorro/temp/8bfad534-4605-4fc6-934d-c330c0171208.upload_file_minidump.TEMPORARY.dump 2> /dev/null': ERROR_NO_MINIDUMP_HEADER; MDSW did not identify the crashing thread; exploitability information missing; no 'topmost_file' name because crash_info is missing; CSignatureTool: No signature could be created because we do not know which thread crashed
Wszystkie odpowiedzi (2)
Please update to 57.0.2 https://support.mozilla.org/en-US/kb/update-firefox-latest-version This should fix the issue.
If it does not Please send back only the bp- file after the update day/time and just need last 3. Please as instructed in this : https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support It needs to be a URL so can click on it,
Please let us know if this solved your issue or if need further assistance.
Do you have a crash report that shows a crashing thread because and empty report is of no use?
Try to start Firefox in Safe Mode to see if that works.
- Windows: hold down the Shift key while starting Firefox
- Mac: hold down the Options key while starting Firefox
Boot the computer in Windows Safe mode with network support to see if that has effect in case security software is causing problems.