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i need help with migration on thunderbird. need a walk through. have tried support steps, still confused. what in the world mozilla?

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installed new mozilla thunderbird to my dad's new laptop. got it to receive new email. trying to get old email to show up. used support steps and still cannot get it to work.

i am confused and not very happy with this. it used to be easy but this time it is not. please help.

installed new mozilla thunderbird to my dad's new laptop. got it to receive new email. trying to get old email to show up. used support steps and still cannot get it to work. i am confused and not very happy with this. it used to be easy but this time it is not. please help.

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> used support steps and still cannot get it to work.

support steps at what URL??