I send an e-mail from my work e-mail but once sent, the person receives it from my personal e-mail address. Help!
It's important that my outgoing work e-mails have the correct reply to address. When I send e-mails from my work e-mail address - it shows up as having been sent from an entirely different e-mail address to the person receiving it.
Wszystkie odpowiedzi (8)
Are you using Gmail with either or both of these accounts?
Yes - I'm sending from .edu but it then switches to gmail.
Look at the .edu incoming account settings and check which SMTP server it is using. The symptoms suggest it is using your personal Gmail account smtp server.
I checked the account settings to make sure they matched the settings on my laptop. The account settings/server settings match exactly except this problem only occurs on my desktop. Server type, server name, and port match.
I even removed the g-mail account from Thunderbird and my work e-mails are still showing as sent from that g-mail account.
Can you post your Troubleshooting Information from the desktop computer please?
To find the Troubleshooting information:
- Open Help (or click on three-line-icon and select Help).
- Choose Troubleshooting Information.
- Clear the checkbox "include account names".
- Use the button Copy to clipboard to select all.
- Paste this into your reply to this forum.
If it complains that there is too much, you can remove all the material about fonts and printers.
Application Basics
Name: Thunderbird Version: 52.3.0 User Agent: Mozilla/5.0 (Windows NT 6.3; WOW64; rv:52.0) Gecko/20100101 Thunderbird/52.3.0 Profile Folder: Open Folder
(Local drive) Application Build ID: 20170815040357 Enabled Plugins: about:plugins Build Configuration: about:buildconfig Memory Use: about:memory Profiles: about:profiles
Mail and News Accounts account2: INCOMING: account2, , (none) Local Folders, plain, passwordCleartext
account3: INCOMING: account3, , (imap) imap.googlemail.com:993, SSL, passwordCleartext OUTGOING: , smtp.googlemail.com:465, SSL, passwordCleartext, true
account4: INCOMING: account4, , (imap) outlook.office365.com:993, SSL, passwordCleartext OUTGOING: , smtp.googlemail.com:465, SSL, passwordCleartext, true
account13: INCOMING: account13, , (imap) imap.gmail.com:993, SSL, OAuth2 OUTGOING: , smtp.gmail.com:465, SSL, OAuth2, true
Crash Reports
Extensions ExQuilla for Microsoft Exchange, 52.3.1200, true, [email protected] Lightning, 5.4.3, true, {e2fda1a4-762b-4020-b5ad-a41df1933103}
Important Modified Preferences
Name: Value
accessibility.lastLoadDate: 1504809225 accessibility.typeaheadfind.flashBar: 0 browser.cache.disk.capacity: 358400 browser.cache.disk.filesystem_reported: 1 browser.cache.disk.smart_size_cached_value: 358400 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false dom.apps.reset-permissions: true extensions.lastAppVersion: 52.3.0 font.internaluseonly.changed: true font.name.monospace.el: Consolas font.name.monospace.tr: Consolas font.name.monospace.x-baltic: Consolas font.name.monospace.x-central-euro: Consolas font.name.monospace.x-cyrillic: Consolas font.name.monospace.x-unicode: Consolas font.name.monospace.x-western: Consolas font.name.sans-serif.el: Calibri font.name.sans-serif.tr: Calibri font.name.sans-serif.x-baltic: Calibri font.name.sans-serif.x-central-euro: Calibri font.name.sans-serif.x-cyrillic: Calibri font.name.sans-serif.x-unicode: Calibri font.name.sans-serif.x-western: Calibri font.name.serif.el: Cambria font.name.serif.tr: Cambria font.name.serif.x-baltic: Cambria font.name.serif.x-central-euro: Cambria font.name.serif.x-cyrillic: Cambria font.name.serif.x-unicode: Cambria font.name.serif.x-western: Cambria font.size.fixed.el: 14 font.size.fixed.tr: 14 font.size.fixed.x-baltic: 14 font.size.fixed.x-central-euro: 14 font.size.fixed.x-cyrillic: 14 font.size.fixed.x-unicode: 14 font.size.fixed.x-western: 14 font.size.variable.el: 17 font.size.variable.tr: 17 font.size.variable.x-baltic: 17 font.size.variable.x-central-euro: 17 font.size.variable.x-cyrillic: 17 font.size.variable.x-unicode: 17 font.size.variable.x-western: 17 gfx.direct3d.last_used_feature_level_idx: 0 mail.openMessageBehavior.version: 1 mail.winsearch.firstRunDone: true mailnews.database.global.datastore.id: 9b5212e9-4f2d-497f-a826-f34dac0ca41 mailnews.database.global.views.conversation.columns: {"threadCol":{"visible":true,"ordinal":"1"},"flaggedCol":{"visible":true,"ordinal":"3"},"attachmentCol":{"visible":false… media.gmp.storage.version.observed: 1 network.cookie.prefsMigrated: true network.predictor.cleaned-up: true places.database.lastMaintenance: 1506574098 places.history.expiration.transient_current_max_pages: 122334 plugin.importedState: true security.sandbox.content.tempDirSuffix: {a6ed7fab-3454-4839-8a52-561527702d4f}
Graphics
GPU #1 Description: AMD Radeon HD 7570 Vendor ID: 0x1002 Device ID: 0x675d RAM: 1024 Drivers: aticfx64 aticfx64 aticfx64 aticfx32 aticfx32 aticfx32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64 Driver Version: 13.152.0.0 Driver Date: 8-30-2013
Features Direct2D: false DirectWrite: true (6.3.9600.18696) WebGL Renderer: Google Inc. -- ANGLE (AMD Radeon HD 7570 Direct3D9Ex vs_3_0 ps_3_0) -- OpenGL ES 2.0 (ANGLE 2.1.0.2a250c8a0e15)
AzureCanvasBackend: skia AzureCanvasAccelerated: 0 AzureFallbackCanvasBackend: cairo AzureContentBackend: skia
JavaScript
Incremental GC: 1
Accessibility
Activated: 0 Prevent Accessibility: 0
Library Versions
Expected minimum version Version in use
NSPR 4.13.1 4.13.1
NSS 3.28.5 3.28.5
NSS Util 3.28.5 3.28.5
NSS SSL 3.28.5 3.28.5
NSS S/MIME 3.28.5 3.28.5
Do you know which account is the one using the wrong "from" address?
Account4 is an outlook.com account but it's using the googlemail smtp server to send messages. Messages sent from this account will appear as if sent from one of your gmail accounts, possibly your account3. But TBH I'm surprised it sends anything at all; I'd expect googlemail to refuse messages with an outlook.com from address.
Go to the outlook.com account settings and change the smtp server to one that mentions outlook.com
If it doesn't work after doing that then that's a separate problem, but we can work on that if needs be.