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Firefox crashes repeatedly with crash reporter. Reinstall is no good - same problem

  • 3 odpowiedzi
  • 1 osoba ma ten problem
  • 2 wyświetlenia
  • Ostatnia odpowiedź od philipp

quandoquidem
quandoquidem
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Everything was working 'fine' for years. Then it crashed and won't now start. A completely clean re-install (everything scrubbed first) gives the same problem - crash report appears every time I start.

Crash ID: bp-15f22109-1638-4bb6-a673-23f942150928

Can't add any troubleshooting information as the inx appear to relate to Firefox and it doesn't work.

FF will not start in safe mode - same problem.

Everything was working 'fine' for years. Then it crashed and won't now start. A completely clean re-install (everything scrubbed first) gives the same problem - crash report appears every time I start. Crash ID: bp-15f22109-1638-4bb6-a673-23f942150928 Can't add any troubleshooting information as the inx appear to relate to Firefox and it doesn't work. FF will not start in safe mode - same problem.

Wybrane rozwiązanie

hi, looking at this report, it looks like it may be caused by external software on the computer. please go into your systems control panel and remove any software labled "Freecorder" or similar or by the publisher "Applian Technologies" or any other toolbars.

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Wszystkie odpowiedzi (3)

philipp
philipp
  • Moderator
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Wybrane rozwiązanie

hi, looking at this report, it looks like it may be caused by external software on the computer. please go into your systems control panel and remove any software labled "Freecorder" or similar or by the publisher "Applian Technologies" or any other toolbars.

quandoquidem
quandoquidem Zadający pytanie
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Huge thanks - this worked - very very impressed by speed of response. Robert

philipp
philipp
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you're very welcome. thanks for the kind feedback :))