Avatar for Username

Przeszukaj pomoc

Unikaj oszustw związanych z pomocą.Nigdy nie będziemy prosić Cię o dzwonienie na numer telefonu, wysyłanie SMS-ów ani o udostępnianie danych osobowych. Zgłoś podejrzaną aktywność, korzystając z opcji „Zgłoś nadużycie”.

Więcej informacji

Wątek został zarchiwizowany. Jeśli potrzebujesz pomocy, zadaj nowe pytanie.

SubFolders disappeared-Can see them in Windows Explorer but not in TB

  • 1 odpowiedź
  • 1 osoba ma ten problem
  • 9 wyświetleń
  • Ostatnia odpowiedź od Matt

MoeHamdan
MoeHamdan
more options

I have folders under Inbox and again additional subfolders off folders. They all disappeared. I can browse out to the folder and see them and the 26 or so .msf files but I can't get them to link to Thunderbird.

I am running windows 7 and TB 24.6 using IMAP

I have completely removed TB and reinstalled it, renamed and recreated a windows profile and with the same results.

Another person has access to the e-mail account but they save their IMAP e-mails to a different directory location and they can see all the e-mails and subfolders.

I have folders under Inbox and again additional subfolders off folders. They all disappeared. I can browse out to the folder and see them and the 26 or so .msf files but I can't get them to link to Thunderbird. I am running windows 7 and TB 24.6 using IMAP I have completely removed TB and reinstalled it, renamed and recreated a windows profile and with the same results. Another person has access to the e-mail account but they save their IMAP e-mails to a different directory location and they can see all the e-mails and subfolders.

Wszystkie odpowiedzi (1)

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

Help menu (alt+H) >Troubleshooting information

Click the show folder button for your profile Close Thunderbird

In Windows explorer delete the file Foldertree.json.

Restart Thunderbird.