Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Fonts on some sites appear condensed

more options

I recently installed Firefox on a brand new custom-built machine. However the fonts on certain pages appear condensed and almost illegible (shown in the picture here).

The link to the image is here - http://i58.tinypic.com/8wcuuf.png

Can someone help me fix this please?

I recently installed Firefox on a brand new custom-built machine. However the fonts on certain pages appear condensed and almost illegible (shown in the picture here). The link to the image is here - http://i58.tinypic.com/8wcuuf.png Can someone help me fix this please?

Valgt løsning

Thanks folks. So here is what worked. I always suspected this but never tried out except for now. I had a font on my system called Helvetica Neue LT. Apparently the site too makes use of this font for their webpages but since it found a local copy it loaded that one. When I deleted this font from my system, the page loads just fine with everything looking crisp and clear! I had the same issue with my own website which used some custom fonts that were already there on my local machine.

Les dette svaret i sammenhengen 👍 0

All Replies (5)

more options

This article deals with websites not appearing correctly in Firefox. It may help you . Here is the link :- https://support.mozilla.org/en-US/kb/websites-look-wrong-or-appear-differently?esab=a&s=Fonts+on+some+sites+appear+condensed&r=0&as=s

Let us know if this helps !

more options

Yes I tried this but it did not work :(

more options

Works fine here on Linux. Right-click > "Inspect Element" > Font shows:

   http://blog.mailchimp.com/ Copyright (C) H&FJ | typography.com (Whitney SSm B) & Copyright (C) H&FJ | typography.com (Whitney SSm A)
   https://www.sbab.se/ SBABSansStencilBeta-Bold
   http://onlinepizza.se/Stockholm/ MuseoSans-700 

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

   Do NOT click the Reset button on the Safe Mode start window. 
   https://support.mozilla.org/kb/Safe+Mode
   https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes 

Reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

   Hold down the Shift key and left-click the Reload button
   Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
   Press "Command + Shift + R" (Mac)
more options

Try to set the gfx.content.azure.enabled pref to false or if this didn't help disable Direct2D by setting the gfx.direct2d.disabled pref to true on the about:config page and leave hardware acceleration otherwise enabled.

That way you still have the benefit from hardware acceleration, but may not suffer from rendering issues.

See also:

more options

Valgt løsning

Thanks folks. So here is what worked. I always suspected this but never tried out except for now. I had a font on my system called Helvetica Neue LT. Apparently the site too makes use of this font for their webpages but since it found a local copy it loaded that one. When I deleted this font from my system, the page loads just fine with everything looking crisp and clear! I had the same issue with my own website which used some custom fonts that were already there on my local machine.