Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Software update doesn't work it just keeps trying to connect unsuccessfully to update server.

  • 2 svar
  • 8 har dette problemet
  • 5 views
  • Siste svar av PhilMiller

more options

First message box: 'It is strongly recommended that you apply this update as soon as possible'...Next (click on next)

Next message box: 'Downloading Firefox' ...'Connecting to update server' Moving green dotted line shows connection in progress but nothing happens so I close the box when I shut down the computer - sometimes hours later.

First message box: 'It is strongly recommended that you apply this update as soon as possible'...Next (click on next) Next message box: 'Downloading Firefox' ...'Connecting to update server' Moving green dotted line shows connection in progress but nothing happens so I close the box when I shut down the computer - sometimes hours later.

Valgt løsning

Best bet is to go to http://www.mozilla.org/en-US/firefox/new/ and download the full installer to your desktop. Close Firefox. Run the installer and re-open Firefox. If the update fails next time, open a new question or post back here.

Les dette svaret i sammenhengen 👍 0

All Replies (2)

more options

Valgt løsning

Best bet is to go to http://www.mozilla.org/en-US/firefox/new/ and download the full installer to your desktop. Close Firefox. Run the installer and re-open Firefox. If the update fails next time, open a new question or post back here.

more options

Thanks, That seems to have worked. I can only assume that the ap trying to access the Firefox site was corrupted or being affected by my firewall. Thanks again.