Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Denne tråden ble arkivert. Still et nytt spørsmål dersom du trenger hjelp.

After installation of 8.0.1 Firefox will not connect through Zone Alarm Firewall

  • 3 svar
  • 10 har dette problemet
  • 19 views
  • Siste svar av semloh99

semloh99
semloh99
more options

After updating Firefox from 8.0.0 to 8.0.1, Firefox would no longer connect to either my LAN or the internet. Internet Explorer, Outlook and Ping work fine, the latest version of Chrome also will not connect. If I turn off the Zone Alarm Free firewall, everything connects again.

After updating Firefox from 8.0.0 to 8.0.1, Firefox would no longer connect to either my LAN or the internet. Internet Explorer, Outlook and Ping work fine, the latest version of Chrome also will not connect. If I turn off the Zone Alarm Free firewall, everything connects again.

Valgt løsning

Your firewall is not recognizing the new version; it is just doing its job.

  1. Exit Firefox (Firefox button > Exit or File > Exit)
  2. Remove references to firefox and plugincontainer from your firewall list of allowed programs
  3. Start Firefox, let your firewall detect the new version and give permissions to allow Firefox access to the internet

NOTE:

  • In ZoneAlarm 10.1.056.000, the ZA toolbar only works with Firefox 7.
  • In ZoneAlarm 10.1.065.000, the ZA toolbar only works with Firefox 8.

See --> Cannot connect after upgrading Firefox

Visit the ZoneAlarm forum: http://forums.zonelabs.com/index.php


If this reply solves your problem, please click "Solved It" next to this reply when signed-in to the forum.

Les dette svaret i sammenhengen 👍 0

All Replies (3)

SafeBrowser
SafeBrowser
more options

Valgt løsning

Your firewall is not recognizing the new version; it is just doing its job.

  1. Exit Firefox (Firefox button > Exit or File > Exit)
  2. Remove references to firefox and plugincontainer from your firewall list of allowed programs
  3. Start Firefox, let your firewall detect the new version and give permissions to allow Firefox access to the internet

NOTE:

  • In ZoneAlarm 10.1.056.000, the ZA toolbar only works with Firefox 7.
  • In ZoneAlarm 10.1.065.000, the ZA toolbar only works with Firefox 8.

See --> Cannot connect after upgrading Firefox

Visit the ZoneAlarm forum: http://forums.zonelabs.com/index.php


If this reply solves your problem, please click "Solved It" next to this reply when signed-in to the forum.

Endret av SafeBrowser

semloh99
semloh99 Eieren av spørsmålet
more options

I have downloaded the version 9 of Zone Alarm and it works OK. I will now upgrade the firewall again and follow your suggestions. I do not use the ZA toolbar.

Thanks

semloh99
semloh99 Eieren av spørsmålet
more options

Yesterday when I started to have this issue I thought I had removed all references to Firefox from my firewall list of allowed programs. I must have missed something because an uninstall/reinstall and then upgrade to 10 of ZA fixed the issue. Thanks.