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Firefox crashes every time I try to open it

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kb284
kb284
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Each time that I try to load Firefox I just get the crash reporter message. This orignially happened after a couple of minutes of using firefox, but is now happening as soon as I click on the icon

Each time that I try to load Firefox I just get the crash reporter message. This orignially happened after a couple of minutes of using firefox, but is now happening as soon as I click on the icon

All Replies (1)

knorretje
knorretje
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Your crashreport:
https://crash-stats.mozilla.com/report/index/bp-c9017a4f-babc-47ae-a838-e13082111105
Firefox 7.0.1 Crash Report [@ _purecall | nsXPTCStubBase::QueryInterface(nsID const&, void**) ]
This is caused by Trusteer Rapport. Try to disable it and see if that stops the crashing.
You can stop Rapport using Start Menu > Programs > Trusteer Rapport > Stop Rapport
You can ask their helpdesk when an updated version of their product will be made available or, if you don't need this software, uninstall it.
http://www.trusteer.com/support/en/report-problem
According to the user in question 892517 Trusteer is aware of the problem and working on a fix.
See also Bug 699776 - crash in nsXPTCStubBase::QueryInterface involving RapportTanzan7.dll in the stack.