We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Denne tråden ble arkivert. Still et nytt spørsmål dersom du trenger hjelp.

Keep getting prompts to download new version. Don't know how.

  • 1 svar
  • 3 har dette problemet
  • 16 views
  • Siste svar av John99

Rosehar
Rosehar
more options

Continue to get prompts to download new version of Firefox. Do not know what to do. Received another prompt this morning and it automatically downloaded what I thought was the new version and then screen message said it was NOT the new version and that I need to install the new version. Please help.

Continue to get prompts to download new version of Firefox. Do not know what to do. Received another prompt this morning and it automatically downloaded what I thought was the new version and then screen message said it was NOT the new version and that I need to install the new version. Please help.

All Replies (1)

John99
John99
more options

The system information suggests you are using firefox 3.5 that is out of date, untill very recently the current version has been 3.6 the last version f that was possibly 3.6.18 but firefox 4.o has now been released.

If you use Help -> Check for updates it should download the latest version 4 for you. You may need to disable security software, and ensure that you are using an administrative account of Windows XP.

For more information see updating firefox