Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Denne tråden ble arkivert. Still et nytt spørsmål dersom du trenger hjelp.

master password will not let me in

  • 4 svar
  • 19 har dette problemet
  • 17 views
  • Siste svar av ijusue

sjschreiber
sjschreiber
more options

I wanted to protect all my website passwords and set the master password. I carefully picked out the password and wrote it down. When prompted to enter it I precisely entered it in the popup screen. It takes the password or seems to but keeps bringing up the box to enter it again. I tried to change the master password and it asked for the password I chose, I entered the one I chose and it tells me that is not the correct password!!! Help!!!!!

I wanted to protect all my website passwords and set the master password. I carefully picked out the password and wrote it down. When prompted to enter it I precisely entered it in the popup screen. It takes the password or seems to but keeps bringing up the box to enter it again. I tried to change the master password and it asked for the password I chose, I entered the one I chose and it tells me that is not the correct password!!! Help!!!!!

All Replies (4)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Try to reset the Master Password and try again to set a new master password and paste that written down master password twice in both fields.

See Reset your Primary Password if you've forgotten it

ijusue
ijusue
more options

Same problem. But if I reset master password I will loose all my other stored users accounts passwords.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

If the master password isn't working and you can't change it either in Options > Security then you have no choice but to reset the master password.
It is possible that the key3.db got corrupted in the master password isn't working/

ijusue
ijusue
more options

Thanks but finally it was an stupid caplock thing... never forget: the simple is the better most of the times.