Thunderbird crash at start
My Thunderbird crashes at start-up. Can not open it or do anything is always crashing.
Any suggestion to solve this:
Crash report: AdapterDeviceID: 0x4626 AdapterDriverVersion: 32.0.101.5763 AdapterSubsysID: 896d103c AdapterVendorID: 0x8086 Add-ons: %7Ba300a000-5e21-4ee0-a115-9ec8f4eaa92b%7D:0.6.0,%7Ba62ef8ec-5fdc-40c2-873c-223b8a6925cc%7D:128.0.0,%7BC8534C26-F59A-11DA-9804-B622A1EF5492%7D:12.0,exquilla%40mesquilla.com:128.1,pt-PT%40dictionaries.addons.mozilla.org:18.4.18.2.1webext,owl%40beonex.com:1.3.3,marcoagpinto%40mail.telepac.pt:3.3.6,%40unitedstatesenglishdictionary:115.0,fr-dicollecte%40dictionaries.addons.mozilla.org:6.3.1webext,google%40search.mozilla.org:1.0,amazondotcom%40search.mozilla.org:1.1,bing%40search.mozilla.org:1.0,ddg%40search.mozilla.org:1.0,wikipedia%40search.mozilla.org:1.0,default-theme%40mozilla.org:1.3,amazon%40search.mozilla.org:1.1,priberam%40search.mozilla.org:1.2 AvailablePageFile: 26040668160 AvailablePhysicalMemory: 20983193600 AvailableVirtualMemory: 138521686593536 BackgroundTaskMode: 0 BuildID: 20241105224936 CPUMicrocodeVersion: 0x434 ContentSandboxCapable: 1 ContentSandboxLevel: 1 ContentSandboxWin32kState: Win32k Lockdown enabled -- default value is true CrashTime: 1730976712 DOMFissionEnabled: 1 DOMIPCEnabled: 1 EMCheckCompatibility: true GPUProcessLaunchCount: 1 GPUProcessStatus: Running GpuSandboxLevel: 1 HeadlessMode: 0 InstallTime: 1730976325 LastStartupWasCrash: 1 LauncherProcessState: 0 ModuleSignatureInfo: {"Apple Inc.":["mdnsNSP.dll"],"Intel Corporation":["igc1464.dll","igdgmm64.dll","IntelControlLib.dll","igd10um64xe.DLL","igc64.dll","igd10iumd64.dll"],"Microsoft Corporation":["MAPIR.DLL","OLMAPI32.DLL","C2R64.dll","AppvIsvSubsystems64.dll","JitV.dll","OutlookServicing.dll","MSMAPI32.DLL"],"Microsoft Windows":["nlansp_c.dll","winrnr.dll","pnrpnsp.dll","NapiNSP.dll","ondemandconnroutehelper.dll","Windows.Globalization.dll","Bcp47Langs.dll","Windows.StateRepositoryPS.dll","AudioSes.dll","mapi32.dll","ktmw32.dll","comctl32.dll","webio.dll","httpapi.dll","webservices.dll","explorerframe.dll","dataexchange.dll","davclnt.dll","Windows.UI.Immersive.dll","directmanipulation.dll","twinapi.dll","Windows.UI.dll","usp10.dll","textinputframework.dll","wscapi.dll","dbgcore.dll","cryptui.dll","GdiPlus.dll","MMDevAPI.dll","msxml6.dll","CoreUIComponents.dll","OneCoreUAPCommonProxyStub.dll","wsock32.dll","iertutil.dll","srvcli.dll","urlmon.dll","msi.dll","directxdatabasehelper.dll","d3d11.dll","d2d1.dll","DWrite.dll","dcomp.dll","CoreMessaging.dll","npmproxy.dll","apphelp.dll","wininet.dll","FWPUCLNT.DLL","dbghelp.dll","wshbth.dll","winmm.dll","rasadhlp.dll","wevtapi.dll","dhcpcsvc.dll","dhcpcsvc6.DLL","version.dll","mscms.dll","winhttp.dll","netprofm.dll","propsys.dll","twinapi.appcore.dll","uxtheme.dll","winnsi.dll","DXCore.dll","dxgi.dll","dwmapi.dll","WinTypes.dll","windows.storage.dll","slc.dll","netutils.dll","IPHLPAPI.DLL","dnsapi.dll","wtsapi32.dll","secur32.dll","schannel.dll","kernel.appcore.dll","ntmarta.dll","sspicli.dll","mswsock.dll","winsta.dll","umpdc.dll","powrprof.dll","CRYPTBASE.DLL","msasn1.dll","devobj.dll","cfgmgr32.dll","profapi.dll","wintrust.dll","gdi32full.dll","win32u.dll","KERNELBASE.dll","crypt32.dll","msvcp_win.dll","bcrypt.dll","ucrtbase.dll","bcryptPrimitives.dll","kernel32.dll","clbcatq.dll","imm32.dll","combase.dll","psapi.dll","shell32.dll","msctf.dll","user32.dll","imagehlp.dll","normaliz.dll","sechost.dll","msvcrt.dll","nsi.dll","advapi32.dll","shlwapi.dll","SHCore.dll","ws2_32.dll","setupapi.dll","oleaut32.dll","rpcrt4.dll","ole32.dll","gdi32.dll","ntdll.dll"],"Microsoft Windows Software Compatibility Publisher":["MSVCP140_ATOMIC_WAIT.dll","msvcp140.dll","VCRUNTIME140.dll","VCRUNTIME140_1.dll"],"Mozilla Corporation":["thunderbird.exe","xul.dll","rnp.dll","gkcodecs.dll","nss3.dll","freebl3.dll","nssckbi.dll","softokn3.dll","mozglue.dll","lgpllibs.dll"]} Notes: FP(D00-L1000-W0000100-T00) DWrite? DWrite+ WR? WR+ ProductID: {3550f703-e582-4d05-9a08-453d09bdfdc6} ProductName: Thunderbird QuotaManagerStorageIsNetworkResource: 0 ReleaseChannel: esr SafeMode: 0 SecondsSinceLastCrash: 13 StartupCacheValid: 0 StartupCrash: 0 StartupTime: 1730976703 SubmittedFrom: Client SystemMemoryUsePercentage: 38 TelemetryClientId: 83dfd34d-b18c-4b44-ae3a-3cec5b71d72b TelemetryEnvironment: 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automático","userDisabled":false,"appDisabled":false,"version":"1.3","scope":4,"foreignInstall":false,"hasBinaryComponents":false,"installDay":18912,"updateDay":18912},"activeGMPlugins":{"dummy-gmp":{"version":"0.1","userDisabled":false,"applyBackgroundUpdates":1}}}} TelemetryServerURL: https://incoming-telemetry.thunderbird.net TelemetrySessionId: 5a8d372c-9e18-4c6e-8980-3d80a999db7d Throttleable: 1 TotalPageFile: 39074586624 TotalPhysicalMemory: 33974312960 TotalVirtualMemory: 140737488224256 UptimeTS: 98.58817 User32BeforeBlocklist: 1 Version: 128.4.2 Winsock_LSP: Hyper-V RAW : 2 : 34 : 1 : 1 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 1234191b-4bf7-4ca7-86e0-dfd7c32b5445
MSAFD Tcpip [TCP/IPv6] : 2 : 23 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll : : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 MSAFD Tcpip [UDP/IPv6] : 2 : 23 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll : : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 MSAFD Tcpip [RAW/IPv6] : 2 : 23 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll : : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 MSAFD Tcpip [TCP/IP] : 2 : 2 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll : : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 MSAFD Tcpip [UDP/IP] : 2 : 2 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll : : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 MSAFD Tcpip [RAW/IP] : 2 : 2 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll : : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 Fornecedor de Serviços RSVP TCPv6 : 2 : 23 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 9d60a9e0-337a-11d0-bd88-0000c082e69a Fornecedor de Serviços RSVP TCP : 2 : 2 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 9d60a9e0-337a-11d0-bd88-0000c082e69a Fornecedor de Serviços RSVP UDPv6 : 2 : 23 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 9d60a9e0-337a-11d0-bd88-0000c082e69a Fornecedor de Serviços RSVP UDP : 2 : 2 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 9d60a9e0-337a-11d0-bd88-0000c082e69a AF_UNIX : 2 : 1 : 1 : 0 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll : : a00943d9-9c2e-4633-9b59-0057a3160994 MSAFD L2CAP [Bluetooth] : 2 : 32 : 1 : 256 : 0x20006 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 9fc48064-7298-43e4-b7bd-181f2089792a MSAFD RfComm [Bluetooth] : 2 : 32 : 1 : 3 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 9fc48064-7298-43e4-b7bd-181f2089792a
useragent_locale: pt-PT Este relatório também contém informação técnica sobre o estado da aplicação falhou.
All Replies (4)
Post a crash ID. They are strings beginning with bp-...
https://support.mozilla.org/en-US/kb/mozilla-crash-reporter-tb#w_viewing-crash-reports
In the meantime, run Windows in safe mode and test TB performance. Still crashing in Windows safe mode, try TB safe mode (hold Shift when launching TB).
I can not open Thunderbird - therefore, I can not access the crash report.
And I posted what the thunderbird email report is sending.
I started Thunderbird in safe mode and removed add-ons and other things, but it is still crashing!!!
I've reinstalled it and copied the old profile folder - and it continues to crash!!!
crash.submission.1 1730905765 a9818a1b-86f3-43f3-ba43-8bf862132ebc true bp-9fd0a4e5-86eb-4fb6-ab1d-8ffe80241106
It looks like this is fixed in 128esr and should appear soon in the next point release:
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