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1. Enter about:crashes in the Firefox address bar and press Enter. A list of Submitted/Unsubmitted Crash Reports will appear, similar to the one shown below.
2. Copy the 5 most recent Submitted Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.

Note: If a recent Report ID does not start with bp- click on it to submit the report.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

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More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

Firefox 117.0 Crash Report [@ AsyncShutdownTimeout | IOUtils: waiting for sendTelemetry IO to complete | TelemetryController: shutting down ] Crash ID: 530e1103-196e-474c-a396-95a680230913 Signature: [@ AsyncShutdownTimeout | IOUtils: waiting for sendTelemetry IO to complete | TelemetryController: shutting down ]

   Details
   Crash Annotations
   Bugzilla
   Modules
   Raw Data and Minidumps
   Extensions
   Telemetry Environment
   Correlations
   Debug

Signature AsyncShutdownTimeout | IOUtils: waiting for sendTelemetry IO to complete | TelemetryController: shutting down More Reports Search UUID 530e1103-196e-474c-a396-95a680230913 Date Processed 2023-09-13 00:15:55 UTC Uptime 164 seconds (2 minutes and 44 seconds) Last Crash 2,604,338 seconds before submission (4 weeks, 2 days and 3 hours) Install Age 1,248,594 seconds since version was first installed (2 weeks, 10 hours and 49 minutes) Install Time 2023-08-29 13:24:27 Product Firefox Release Channel release Version 117.0 Build ID 20230824132758 (2023-08-24) Buildhub data OS Windows 10 OS Version 10.0.19045 Build Architecture amd64 CPU Info family 6 model 142 stepping 9 CPU Count 4 Adapter Vendor ID

Intel Corporation (0x8086)

Adapter Device ID

HD Graphics 620 (0x5916)

Startup Crash

False

Process Type parent MOZ_CRASH Reason (Sanitized)

[Parent 11448, Main Thread] ###!!! ABORT: file resource://gre/modules/TelemetryControllerParent.sys.mjs:890

Crash Reason EXCEPTION_BREAKPOINT Crash Address 0x00007ffbe7436f55 Total Virtual Memory 140,737,488,224,256 bytes (140.74 TB) Available Virtual Memory 138,531,154,546,688 bytes (138.53 TB) Available Page File 6,028,148,736 bytes (6.03 GB) Available Physical Memory 4,853,526,528 bytes (4.85 GB) System Memory Use Percentage 42 EMCheckCompatibility

True

App Notes

FP(D00-L1000-W0000100-T000) DWrite? DWrite+ WR? WR+ xpcom_runtime_abort(###!!! ABORT: file resource://gre/modules/TelemetryControllerParent.sys.mjs:890)

Crashing Thread (0), Name: MainThread Frame Module Signature Source Trust 0 xul.dll AnnotateMozCrashReason(char const*) mfbt/Assertions.h:46 inlined 0 xul.dll MOZ_Crash(char const*, int, char const*) mfbt/Assertions.h:280 inlined 0 xul.dll Abort(char const*) xpcom/base/nsDebugImpl.cpp:513 inlined 0 xul.dll NS_DebugBreak(unsigned int, char const*, char const*, char const*, int) xpcom/base/nsDebugImpl.cpp:496 context 1 xul.dll nsDebugImpl::Abort(char const*, int) xpcom/base/nsDebugImpl.cpp:129 cfi 2 xul.dll XPTC__InvokebyIndex cfi 3 xul.dll NS_InvokeByIndex(nsISupports*, unsigned int, unsigned int, nsXPTCVariant*) xpcom/reflect/xptcall/md/win32/xptcinvoke_x86_64.cpp:57 inlined 3 xul.dll CallMethodHelper::Invoke() js/xpconnect/src/XPCWrappedNative.cpp:1627 inlined 3 xul.dll CallMethodHelper::Call() js/xpconnect/src/XPCWrappedNative.cpp:1180 inlined 3 xul.dll XPCWrappedNative::CallMethod(XPCCallContext&, XPCWrappedNative::CallMode) js/xpconnect/src/XPCWrappedNative.cpp:1126 cfi 4 xul.dll XPC_WN_CallMethod(JSContext*, unsigned int, JS::Value*) js/xpconnect/src/XPCWrappedNativeJSOps.cpp:966 cfi 5 xul.dll CallJSNative(JSContext*, bool (*)(JSContext*, unsigned int, JS::Value*), js::CallReason, JS::CallArgs const&) js/src/vm/Interpreter.cpp:486 inlined 5 xul.dll js::InternalCallOrConstruct(JSContext*, JS::CallArgs const&, js::MaybeConstruct, js::CallReason) js/src/vm/Interpreter.cpp:580 inlined 5 xul.dll InternalCall(JSContext*, js::AnyInvokeArgs const&, js::CallReason) js/src/vm/Interpreter.cpp:647 inlined 5 xul.dll js::CallFromStack(JSContext*, JS::CallArgs const&, js::CallReason) js/src/vm/Interpreter.cpp:652 inlined 5 xul.dll js::Interpret(JSContext*, js::RunState&) js/src/vm/Interpreter.cpp:3395 cfi 6 xul.dll MaybeEnterInterpreterTrampoline(JSContext*, js::RunState&) js/src/vm/Interpreter.cpp:400 inlined 6 xul.dll js::RunScript(JSContext*, js::RunState&) js/src/vm/Interpreter.cpp:458 inlined 6 xul.dll js::InternalCallOrConstruct(JSContext*, JS::CallArgs const&, js::MaybeConstruct, js::CallReason) js/src/vm/Interpreter.cpp:612 inlined 6 xul.dll InternalCall(JSContext*, js::AnyInvokeArgs const&, js::CallReason) js/src/vm/Interpreter.cpp:647 inlined 6 xul.dll js::Call(JSContext*, JS::Handle<JS::Value>, JS::Handle<JS::Value>, js::AnyInvokeArgs const&, JS::MutableHandle<JS::Value>, js::CallReason) js/src/vm/Interpreter.cpp:679 cfi 7 xul.dll js::Call(JSContext*, JS::Handle<JS::Value>, JS::Handle<JS::Value>, JS::Handle<JS::Value>, JS::MutableHandle<JS::Value>) js/src/vm/Interpreter.h:116 inlined 7 xul.dll PromiseReactionJob(JSContext*, unsigned int, JS::Value*) js/src/builtin/Promise.cpp:2240 cfi 8 xul.dll CallJSNative(JSContext*, bool (*)(JSContext*, unsigned int, JS::Value*), js::CallReason, JS::CallArgs const&) js/src/vm/Interpreter.cpp:486 inlined 8 xul.dll js::InternalCallOrConstruct(JSContext*, JS::CallArgs const&, js::MaybeConstruct, js::CallReason) js/src/vm/Interpreter.cpp:580 inlined 8 xul.dll InternalCall(JSContext*, js::AnyInvokeArgs const&, js::CallReason) js/src/vm/Interpreter.cpp:647 inlined 8 xul.dll js::Call(JSContext*, JS::Handle<JS::Value>, JS::Handle<JS::Value>, js::AnyInvokeArgs const&, JS::MutableHandle<JS::Value>, js::CallReason) js/src/vm/Interpreter.cpp:679 cfi 9 xul.dll JS::Call(JSContext*, JS::Handle<JS::Value>, JS::Handle<JS::Value>, JS::HandleValueArray const&, JS::MutableHandle<JS::Value>) js/src/vm/CallAndConstruct.cpp:119 inlined 9 xul.dll mozilla::dom::PromiseJobCallback::Call(mozilla::dom::BindingCallContext&, JS::Handle<JS::Value>, mozilla::ErrorResult&) dom/bindings/PromiseBinding.cpp:83 inlined 9 xul.dll mozilla::dom::PromiseJobCallback::Call(mozilla::ErrorResult&, char const*, mozilla::dom::CallbackObject::ExceptionHandling, JS::Realm*) dist/include/mozilla/dom/PromiseBinding.h:198 inlined 9 xul.dll mozilla::dom::PromiseJobCallback::Call(char const*) dist/include/mozilla/dom/PromiseBinding.h:211 inlined 9 xul.dll mozilla::PromiseJobRunnable::Run(mozilla::AutoSlowOperation&) xpcom/base/CycleCollectedJSContext.cpp:213 inlined 9 xul.dll mozilla::CycleCollectedJSContext::PerformMicroTaskCheckPoint(bool) xpcom/base/CycleCollectedJSContext.cpp:676 cfi 10 xul.dll mozilla::CycleCollectedJSContext::AfterProcessTask(unsigned int) xpcom/base/CycleCollectedJSContext.cpp:463 inlined 10 xul.dll XPCJSContext::AfterProcessTask(unsigned int) js/xpconnect/src/XPCJSContext.cpp:1505 inlined 10 xul.dll nsThread::ProcessNextEvent(bool, bool*) xpcom/threads/nsThread.cpp:1237 inlined 10 xul.dll NS_ProcessNextEvent(nsIThread*, bool) xpcom/threads/nsThreadUtils.cpp:480 cfi 11 xul.dll mozilla::SpinEventLoopUntil(nsTSubstring<char> const&, nsThreadManager::SpinEventLoopUntilInternal::<lambda_6>&&, nsIThread*) xpcom/threads/SpinEventLoopUntil.h:176 inlined 11 xul.dll nsThreadManager::SpinEventLoopUntilInternal(nsTSubstring<char> const&, nsINestedEventLoopCondition*, mozilla::ShutdownPhase) xpcom/threads/nsThreadManager.cpp:655 cfi 12 xul.dll XPTC__InvokebyIndex cfi 13 xul.dll NS_InvokeByIndex(nsISupports*, unsigned int, unsigned int, nsXPTCVariant*) xpcom/reflect/xptcall/md/win32/xptcinvoke_x86_64.cpp:57 inlined 13 xul.dll CallMethodHelper::Invoke() js/xpconnect/src/XPCWrappedNative.cpp:1627 inlined 13 xul.dll CallMethodHelper::Call() js/xpconnect/src/XPCWrappedNative.cpp:1180 inlined 13 xul.dll XPCWrappedNative::CallMethod(XPCCallContext&, XPCWrappedNative::CallMode) js/xpconnect/src/XPCWrappedNative.cpp:1126 cfi 14 xul.dll XPC_WN_CallMethod(JSContext*, unsigned int, JS::Value*) js/xpconnect/src/XPCWrappedNativeJSOps.cpp:966 cfi 15 xul.dll CallJSNative(JSContext*, bool (*)(JSContext*, unsigned int, JS::Value*), js::CallReason, JS::CallArgs const&) js/src/vm/Interpreter.cpp:486 inlined 15 xul.dll js::InternalCallOrConstruct(JSContext*, JS::CallArgs const&, js::MaybeConstruct, js::CallReason) js/src/vm/Interpreter.cpp:580 inlined 15 xul.dll InternalCall(JSContext*, js::AnyInvokeArgs const&, js::CallReason) js/src/vm/Interpreter.cpp:647 inlined 15 xul.dll js::CallFromStack(JSContext*, JS::CallArgs const&, js::CallReason) js/src/vm/Interpreter.cpp:652 inlined 15 xul.dll js::Interpret(JSContext*, js::RunState&) js/src/vm/Interpreter.cpp:3395 cfi 16 xul.dll MaybeEnterInterpreterTrampoline(JSContext*, js::RunState&) js/src/vm/Interpreter.cpp:400 inlined 16 xul.dll js::RunScript(JSContext*, js::RunState&) js/src/vm/Interpreter.cpp:458 inlined 16 xul.dll js::InternalCallOrConstruct(JSContext*, JS::CallArgs const&, js::MaybeConstruct, js::CallReason) js/src/vm/Interpreter.cpp:612 inlined 16 xul.dll InternalCall(JSContext*, js::AnyInvokeArgs const&, js::CallReason) js/src/vm/Interpreter.cpp:647 inlined 16 xul.dll js::Call(JSContext*, JS::Handle<JS::Value>, JS::Handle<JS::Value>, js::AnyInvokeArgs const&, JS::MutableHandle<JS::Value>, js::CallReason) js/src/vm/Interpreter.cpp:679 cfi 17 xul.dll JS_CallFunctionValue(JSContext*, JS::Handle<JSObject*>, JS::Handle<JS::Value>, JS::HandleValueArray const&, JS::MutableHandle<JS::Value>) js/src/vm/CallAndConstruct.cpp:55 inlined 17 xul.dll nsXPCWrappedJS::CallMethod(unsigned short, nsXPTMethodInfo const*, nsXPTCMiniVariant*) js/xpconnect/src/XPCWrappedJSClass.cpp:918 cfi 18 xul.dll PrepareAndDispatch(nsXPTCStubBase*, unsigned int, unsigned long long*, unsigned long long*, double*) xpcom/reflect/xptcall/md/win32/xptcstubs_x86_64.cpp:168 cfi 19 xul.dll SharedStub cfi 20 xul.dll nsObserverList::NotifyObservers(nsISupports*, char const*, char16_t const*) xpcom/ds/nsObser

thank you paul don't know why none for today..report sent was from a few days ago it has stopped crashing but wuld love thoughts on original post with web pages not fully loading need manual refresh

thanks again

Please can you copy and paste the crash IDs. These should be a string of characters starting with "bp-".

The ID is in the report:

• bp-530e1103-196e-474c-a396-95a680230913

Note that there is AsyncShutdownTimeout data available under the Crash Annotations tab.

thnx for help did i include the correct info? does it provide any options for fixing? after recovering from the refreshing has stopped crashing but still original issues with web pages (videos) not fully loading require manual refresh anything in the report that would help? greatly appreciate all the help michele

This looks like a problem with sending telemetry data (pings) that blocks the shutdown.

• Firefox 117.0 Crash Report [@ AsyncShutdownTimeout | IOUtils: waiting for sendTelemetry IO to complete | TelemetryController: shutting down ].

I notice that you have the AdGuard AdBlocker content blocking extension, did you check for possible issues caused by it ?

Also make sure that your Norton security software isn't blocking the telemetry pings.

If you use extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) that can block content (Adblock Plus, NoScript, DuckDuckGo PE, Disconnect, Ghostery, Privacy Badger, uBlock Origin) always make sure such extensions do not block content.

• make sure your extensions and filters are updated to the latest version
• https://support.mozilla.org/en-US/kb/troubleshoot-extensions-themes-to-fix-problems

Firefox shows a purple shield instead of a gray shield at the left end of the location/address bar in case Enhanced Tracking Protection is blocking content.

• click the shield icon for more detail and possibly disable the protection

You can check the Web Console for relevant-looking messages about blocked content.

• https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop
• https://support.mozilla.org/en-US/kb/smartblock-enhanced-tracking-protection
• https://support.mozilla.org/en-US/kb/trackers-and-scripts-firefox-blocks-enhanced-track

You can try these steps in case of issues with webpages:

You can reload webpage(s) and bypass the cache to refresh possibly outdated or corrupted files.

• hold down the Shift key and left-click the Reload button
• press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
• press "Command + Shift + R" (Mac)

Clear the Cache and remove the Cookies for websites that cause problems via the "3-bar" Firefox menu button (Settings).

"Remove the Cookies" for websites that cause problems:

• Settings -> Privacy & Security
  Cookies and Site Data: "Manage Data"

"Clear the Cache":

• Settings -> Privacy & Security
  Cookies and Site Data -> Clear Data -> [X] Cached Web Content -> Clear

• https://support.mozilla.org/en-US/kb/clear-cookies-and-site-data-firefox
• https://support.mozilla.org/en-US/kb/how-clear-firefox-cache

Start Firefox in Troubleshoot Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration or if userChrome.css/userContent.css is causing the problem.

• switch to the Default System theme: "3-bar" menu button or Tools -> Add-ons -> Themes
• do NOT click the "Refresh Firefox" button on the Troubleshoot Mode start window

• https://support.mozilla.org/en-US/kb/diagnose-firefox-issues-using-troubleshoot-mode
• https://support.mozilla.org/en-US/kb/troubleshoot-extensions-themes-to-fix-problems

• https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop
• https://support.mozilla.org/en-US/kb/smartblock-enhanced-tracking-protection
• https://support.mozilla.org/en-US/kb/trackers-and-scripts-firefox-blocks-enhanced-track

disabled norton-didn't fix issue adblock is up to date so are the filters disabled adblock allows pages to load but very very slowly significant wait tried to send adblock the data for help but they need 2 screen captures and my laptop freezes trying to get 2nd grab-happened several times had to give up that option bc i could not complete request for help without the 2nd grab

always used adblock exten maybe i should look for diff option

telemetry is not a term i know will follow all the instructions listed above

can't thank you all enough for all the help M

in addition to the original adblocker installed when issues arose-tried 2 others and all 3 same issues seems like it might be relevant but have no idea how. afraid i am not skilled enough to figure it out-will work through the list above just in case

You can create a new profile as a quick test to see if your current profile is causing the problem.

See "Creating a profile":

• https://support.mozilla.org/en-US/kb/profile-manager-create-remove-switch-firefox-profiles

If the new profile works, you can transfer files from a previously used profile to the new profile, but be cautious not to copy corrupted files to avoid carrying over problems.

• https://support.mozilla.org/en-US/kb/recovering-important-data-from-an-old-profile