Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Denne tråden ble arkivert. Still et nytt spørsmål dersom du trenger hjelp.

accounts from mail.com not showing emails (new or read) for top level folders only

  • 1 svar
  • 2 har dette problemet
  • 5 views
  • Siste svar av georgeppff

JJ
JJ
more options

New account setup with TB using @mail.com accounts: I set up TB for my main @mail.com account. I have several folders that are top-level folders with sub-folders. These top-level folders are where incoming email are to go based on IDs I have created all under the main account.

The problem folders are greyed out and do not show the emails inside. All the sub-folders below each top-level folder show up and contain emails.

In addition, the new email indication (bold and a number in parenthesis) is not working for these top-level folders if it has a new email. If one of the sub folders had a new email, sometimes I get the new email indicator.

I've logged into the @mail.com website and see that I have new emails. In TB, I've tried "get messages" and "get all messages" button and nothing happens for updates. Can I get some help on this one?

New account setup with TB using @mail.com accounts: I set up TB for my main @mail.com account. I have several folders that are top-level folders with sub-folders. These top-level folders are where incoming email are to go based on IDs I have created all under the main account. The problem folders are greyed out and do not show the emails inside. All the sub-folders below each top-level folder show up and contain emails. In addition, the new email indication (bold and a number in parenthesis) is not working for these top-level folders if it has a new email. If one of the sub folders had a new email, sometimes I get the new email indicator. I've logged into the @mail.com website and see that I have new emails. In TB, I've tried "get messages" and "get all messages" button and nothing happens for updates. Can I get some help on this one?

All Replies (1)

georgeppff
georgeppff
more options

Not exactly the same situation. I imported the folder structure from gmail, and 

Thunder bird decided to move any messages in a top-level folder to a subfolder, which it created.

I know, it sounds impossible. In some cases I had a subfolder already, and but in ALL cases I had some messages in the top-level, and it moved them out to the subfolder. Why? This differs from every mail program I've ever seen. Thank you for any information.