BT Sport error code
I can't play BT Sport on my iMac using Firefox keep getting VC086 error code asking me to change my cookie settings, but BT's help site does not relate to the Firefox I am using? Says to accept cookies in History, I can't find that drop down in my version, I am running the latest version.
All Replies (2)
cookies in history may be the old way it use to be.
but now the cookies are managed in FF.
go to following url and tweek the settings:
about:preferences#privacy
as a test, try temporarily disabling all the settings, just to see if you triggered a positive result. Then go back and do some fine tuning with them.
This issue can be caused by corrupted cookies or blocked cookies.
- check the permissions for the domain in the currently selected tab in "Tools -> Page Info -> Permissions"
- https://support.mozilla.org/en-US/kb/cookies-information-websites-store-on-your-computer
- https://support.mozilla.org/en-US/kb/websites-say-cookies-are-blocked-unblock-them
You can try these steps in case of issues with webpages:
You can reload webpage(s) and bypass the cache to refresh possibly outdated or corrupted files.
- hold down the Shift key and left-click the Reload button
- press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
- press "Command + Shift + R" (Mac)
Clear the Cache and remove the Cookies for websites that cause problems via the "3-bar" Firefox menu button (Options/Preferences).
"Remove the Cookies" for websites that cause problems:
- Options/Preferences -> Privacy & Security
Cookies and Site Data: "Manage Data"
"Clear the Cache":
- Options/Preferences -> Privacy & Security
Cookies and Site Data -> Clear Data -> Cached Web Content: Clear
Start Firefox in Troubleshoot Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration or userChrome.css is causing the problem.
- switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Themes
- do NOT click the "Refresh Firefox" button on the Troubleshoot Mode start window