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error message when attempting to open

  • 7 svar
  • 1 har dette problemet
  • 8 views
  • Siste svar av Gene T

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The program won't open due to an error message, I have tried deleting the file and reinstalling, it still won't open.

The program won't open due to an error message, I have tried deleting the file and reinstalling, it still won't open.

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Have you tried doing a full reinstall from thunderbird.net

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All Replies (7)

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And the error message is? We know exactly what you tell us. At this point I now "The program won't open due to an error message"

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The error message is OXc0000005

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make that: 0xc0000005 (if it makes a difference)

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That is a windows system error. Most probably your hard disk is failing, you have a malware infection or your anti virus is not functioning correctly. More information here https://www.stellarinfo.com/blog/how-to-fix-error-code-0xc0000005-in-windows/

I suggest you try the chkdsk solution offered.

I also suggest you try Thunderbird safe mode as anti virus programs routinely act like a virus and inject stuff into Thunderbird. Holding the shift key while starting Thunderbird will enable safe mode. Continue what prompted (if you get that far without the crash)

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Thanks, Matt. I'm afraid the chkdsk didn't work and I can't get the program to open in safe mode but I may try starting the computer in safe mode and see if it works in that mode. Time to hit the sack. Thanks again for the suggestions.

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Valgt løsning

Have you tried doing a full reinstall from thunderbird.net

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That worked! Thanks!