We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Denne tråden ble arkivert. Still et nytt spørsmål dersom du trenger hjelp.

cannot handle multiple displays with different resolutions

  • 4 svar
  • 1 har dette problemet
  • 5 views
  • Siste svar av WestEnd

triccare
triccare
more options

First the stats...

Firefox: latest (64.0 (64-bit), just updated) MacBook Pro (Retina, 15-inch, Mid 2014) MacOS: 10.13.6

Issue... The issue is similar to questions, such as

https://support.mozilla.org/en-US/questions/1192723

When using multiple monitors with different resolutions, such as the laptop monitor and an external monitor of lower resolution, two things happen:

1) Windows that open in the lower resolution monitor, when maximized, do not have the background of the tab and url bar completely fill on the left hand side. As you grow the window, the background moves right, leaving white in the upper left.

2) When windows are opened from a window in the lower resolution monitor, but the new window opens in the higher resolution, the window is small and text is small, clearly not honoring the higher resolution window. Moving the window back to the low-res monitor then back to the high-res monitor resets the resolution.

I have tried the suggested Hamburgermenu -> Preferences -> Performance and disabling hardware acceleration. This makes no difference.

First the stats... Firefox: latest (64.0 (64-bit), just updated) MacBook Pro (Retina, 15-inch, Mid 2014) MacOS: 10.13.6 Issue... The issue is similar to questions, such as https://support.mozilla.org/en-US/questions/1192723 When using multiple monitors with different resolutions, such as the laptop monitor and an external monitor of lower resolution, two things happen: 1) Windows that open in the lower resolution monitor, when maximized, do not have the background of the tab and url bar completely fill on the left hand side. As you grow the window, the background moves right, leaving white in the upper left. 2) When windows are opened from a window in the lower resolution monitor, but the new window opens in the higher resolution, the window is small and text is small, clearly not honoring the higher resolution window. Moving the window back to the low-res monitor then back to the high-res monitor resets the resolution. I have tried the suggested Hamburgermenu -> Preferences -> Performance and disabling hardware acceleration. This makes no difference.
Attached screenshots

All Replies (4)

WestEnd
WestEnd
more options

This sounds like a driver issue having monitors of different resolution can affect the driver and how it switches different resolution displays. Isn't there a setting in the driver to match resolutions?

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Did you try to disable hardware acceleration in Firefox?

That is usually the first to try with display issues.

triccare
triccare Eieren av spørsmålet
more options

As stated, I had tried disabling the performance settings and starting in "safe mode": Neither affected the issues.

About driver settings: macos allows one to force resolution on displays. However, forcing multiple displays to work at the "lowest common resolution" is impractical just to handle a single mis-behaving application.

WestEnd
WestEnd
more options

This is what happens when you use a lower resolution to a high resolution so unless both monitors can display compatible resolution what your asking it to do can't be done. Unless you have a dedicate GPU with multiple outputs this might fix the issue but if not then both monitors must have compatible resolutions.

Endret av WestEnd