We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Denne tråden ble arkivert. Still et nytt spørsmål dersom du trenger hjelp.

Firefox crashes

  • 2 svar
  • 1 har dette problemet
  • 5 views
  • Siste svar av FredMcD

sush_t
sush_t
more options

Crash ID: bp-4e654850-fcae-4b58-95f2-84dac1180330 Crash ID: bp-fa0e14cf-4643-405e-90bd-140911180330 Crash ID: bp-69456402-7cf9-452e-8a36-883781180330 Crash ID: bp-6061e643-1dc6-4418-b695-3d9861180330

IT started yesterday when Firefox updated and when using, tabs used to occasionally crash no matter what website I opened. Above are the crashes that happened today while checking email, booking tickets. I tried clean installing but, after that the Firefox won't start at all even in the safe mode. Please help

Crash ID: bp-4e654850-fcae-4b58-95f2-84dac1180330 Crash ID: bp-fa0e14cf-4643-405e-90bd-140911180330 Crash ID: bp-69456402-7cf9-452e-8a36-883781180330 Crash ID: bp-6061e643-1dc6-4418-b695-3d9861180330 IT started yesterday when Firefox updated and when using, tabs used to occasionally crash no matter what website I opened. Above are the crashes that happened today while checking email, booking tickets. I tried clean installing but, after that the Firefox won't start at all even in the safe mode. Please help

All Replies (2)

FredMcD
FredMcD
more options

Product Firefox Release Channel release Version 59.0.2 Build ID 20180323154952 OS Windows 8.1 OS Version 6.3.9600

bp-4e654850-fcae-4b58-95f2-84dac1180330 Signature: mozilla::FrameLayerBuilder::PaintItems

This is for Sumo's Related Bugs 1270232 NEW --- Startup crash in mozilla::FrameLayerBuilder::PaintItems ++++++++++++++++++++++++++++++++++++++++++++++++++ bp-fa0e14cf-4643-405e-90bd-140911180330 Signature: @0x0 | nsThreadPool::Run ++++++++++++++++++++++++++++++++++++++++++++++++ bp-69456402-7cf9-452e-8a36-883781180330 Signature: mozilla::dom::BlobBinding::_constructor +++++++++++++++++++++++++++++++++++++++++++++++++ bp-6061e643-1dc6-4418-b695-3d9861180330 Signature: PtrInfo::AnnotatedReleaseAssert

This is for Sumo's Related Bugs 1448604 NEW --- [@ PtrInfo::AnnotatedReleaseAssert ] crash when using debugger in browser toolbox

1277280 NEW --- Crash in CCGraphBuilder::DescribeRefCountedNode in MOZ_RELEASE_ASSERT(aRefCount != 0, "CCed refcounted object has zero refcount");

FredMcD
FredMcD
more options

Let’s do a full clean re-install;

Download Firefox For All languages And Systems {web link}

Save the file. Then Close Firefox.

Using your file browser, open the Programs Folder on your computer.

Windows: C:\Program Files C:\Program Files (x86)

Mac: Open the "Applications" folder. https://support.mozilla.org/en-US/kb/how-download-and-install-firefox-mac

Linux: Check your user manual. If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it. See Install Firefox on Linux; https://support.mozilla.org/en-US/kb/install-firefox-linux

If you downloaded and installed the binary package from the Firefox download page, simply remove the folder Firefox in your home directory. http://www.mozilla.org/firefox#desktop ++++++++++++++++++++++++++++ Look for, and remove any Mozilla or Firefox program folders. Do not remove the Mozilla Thunderbird folder if there is one.

Do Not remove the profiles folder.

After rebooting the computer, run a registry scanner if you have one. Then run the installer. +++++++++++++++++++++++++++ If there is a problem, start your Computer in safe mode and try again.

http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode This shows how to Start all Computers in Safe Mode; Free Online Encyclopedia