Firefox crashes when downloading a file and choosing "open with"
So every time I try to download a file and choose "open with" (instead of "save file"), the file opens and then Firefox crashes. It does this on any website, any file type. If I choose "Save File" instead, it downloads the file and there are no problems (it just adds the extra step of navigating to the folder where the file was downloaded to open it). I have completely uninstalled Firefox, deleted every trace of it from my PC (appdata, Program Files, registry, etc), and reinstalled. No change, still crashes every time I choose "Open with". This has been going on for at least a few months I think.
All Replies (14)
AdapterDeviceID: 0x6739 AdapterDriverVersion: 15.201.1151.1008 AdapterSubsysID: 174b174b AdapterVendorID: 0x1002 Add-ons: %7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:47.0,e10srollout%40mozilla.org:1.0,firefox%40getpocket.com:1.0.2,loop%40mozilla.org:1.3.2 AvailablePageFile: 5690953728 AvailablePhysicalMemory: 2113556480 AvailableVirtualMemory: 3544567808 BIOS_Manufacturer: Dell Inc. BlockedDllList: BreakpadReserveAddress: 56623104 BreakpadReserveSize: 67108864 BuildID: 20160604131506 CrashTime: 1466954922 E10SCohort: unsupportedChannel EMCheckCompatibility: true Email: [email protected] EventLoopNestingLevel: 1 FramePoisonBase: 00000000f0de0000 FramePoisonSize: 65536 InstallTime: 1466954628 Notes: AdapterVendorID: 0x1002, AdapterDeviceID: 0x6739, AdapterSubsysID: 174b174b, AdapterDriverVersion: 15.201.1151.1008 FP(D000-L100000-W00000000-T0000) D2D1.1? DWrite? DWrite+ D2D1.1+ D3D11 Layers? D3D11 Layers+ ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 222 StartupTime: 1466954708 SystemMemoryUsePercentage: 50 TelemetryEnvironment: {"build":{"applicationId":"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}","applicationName":"Firefox","architecture":"x86","buildId":"20160604131506","version":"47.0","vendor":"Mozilla","platformVersion":"47.0","xpcomAbi":"x86-msvc","hotfixVersion":null},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":4078,"virtualMaxMB":4096,"cpu":{"count":4,"cores":4,"vendor":"GenuineIntel","family":6,"model":42,"stepping":7,"l2cacheKB":256,"l3cacheKB":6144,"speedMHz":2993,"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2"]},"os":{"name":"Windows_NT","version":"10.0","locale":"en-US","servicePackMajor":0,"servicePackMinor":0,"windowsBuildNumber":10586,"windowsUBR":420,"installYear":2015},"hdd":{"profile":{"model":"WDC WD5000AAKX-753CA1","revision":"19.01H19"},"binary":{"model":"WDC WD5000AAKX-753CA1","revision":"19.01H19"},"system":{"model":"WDC WD5000AAKX-753CA1","revision":"19.01H19"}},"gfx":{"D2DEnabled":true,"DWriteEnabled":true,"adapters":[{"description":"AMD Radeon HD 6800 Series","vendorID":"0x1002","deviceID":"0x6739","subsysID":"174b174b","RAM":1024,"driver":"aticfx64 aticfx64 aticfx64 amdxc64 aticfx32 aticfx32 aticfx32 amdxc32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64","driverVersion":"15.201.1151.1008","driverDate":"11-4-2015","GPUActive":true}],"monitors":[{"screenWidth":1440,"screenHeight":900,"refreshRate":60,"pseudoDisplay":false}],"features":{"compositor":"d3d11","d3d11":{"status":"available","version":45056,"warp":false,"textureSharing":true,"blacklisted":false},"d2d":{"status":"available","version":"1.1"}}},"isWow64":true},"settings":{"blocklistEnabled":true,"e10sEnabled":false,"e10sCohort":"unsupportedChannel","telemetryEnabled":false,"locale":"en-US","update":{"channel":"release","enabled":true,"autoDownload":true},"userPrefs":{"browser.cache.disk.capacity":358400,"browser.newtabpage.enhanced":true,"browser.shell.checkDefaultBrowser":false},"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":false,"defaultSearchEngine":"yahoo","defaultSearchEngineData":{"name":"Yahoo","loadPath":"jar:[app]/omni.ja!browser/yahoo.xml","submissionURL":"https://search.yahoo.com/yhs/search?p=&ei=UTF-8&hspart=mozilla&hsimp=yhs-001"}},"profile":{"creationDate":16978},"addons":{"activeAddons":{"[email protected]":{"blocklisted":false,"description":"Staged rollout of Firefox multi-process feature.","name":"Multi-process staged rollout","userDisabled":false,"appDisabled":false,"version":"1.0","scope":1,"type":"extension","foreignInstall":false,"hasBinaryComponents":false,"installDay":16956,"updateDay":16956,"isSystem":true},"[email protected]":{"blocklisted":false,"description":"When you find something you want to view later, put it in Pocket.","name":"Pocket","userDisabled":false,"appDisabled":false,"version":"1.0.2","scope":1,"type":"extension","foreignInstall":false,"hasBinaryComponents":false,"installDay":16956,"updateDay":16956,"isSystem":true},"[email protected]":{"blocklisted":false,"description":"Web sharing for Firefox","name":"Firefox Hello","userDisabled":false,"appDisabled":false,"version":"1.3.2","scope":1,"type":"extension","foreignInstall":false,"hasBinaryComponents":false,"installDay":16956,"updateDay":16956,"isSystem":true}},"theme":{"id":"{972ce4c6-7e08-4474-a285-3208198ce6fd}","blocklisted":false,"description":"The default theme.","name":"Default","userDisabled":false,"appDisabled":false,"version":"47.0","scope":4,"foreignInstall":false,"hasBinaryComponents":false,"installDay":16956,"updateDay":16956},"activePlugins":[{"name":"Adobe Acrobat","version":"10.1.10.18","description":"Adobe PDF Plug-In For Firefox and Netscape
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useragent_locale: en-US
In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it to submit them.
The crash report is several pages of data. We need the report numbers to see the whole report.
Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.
I only have two crashes listed (since reinstalled). Both are due to this issue. Here they are:
bp-8c4ba210-3661-4c1f-bb97-7913b2160626 bp-7cd3936a-592c-4f3f-8ef2-cf4d32160626
Endret av cor-el
bp-8c4ba210-3661-4c1f-bb97-7913b2160626
Signature BaseThreadInitThunk
atidxx32.dll = Advanced Micro Devices = Check this link;
http://support.amd.com/en-us/download/desktop?os=Windows+7+-+64
This is for Sumo's Related Bugs 802825 NEW --- crash in nsFilePicker::ShowFilePicker / BaseThreadInitThunk working with attachments [windows vista]
601587 NEW --- Firefox 4.0b6 crash on Windows Vista/7 [@ BaseThreadInitThunk ] +++++++++++++++++++++++++++++++++++++++++++++++++++ bp-7cd3936a-592c-4f3f-8ef2-cf4d32160626
Signature: BaseThreadInitThunk
ezUPBHook32.dll = by EasyBits Software Important: Some malware camouflages itself as ezUPBHook32.dll, particularly when located in the C:\Windows or C:\Windows\System32 folder
atidxx32.dll = Advanced Micro Devices = Check this link;
http://support.amd.com/en-us/download/desktop?os=Windows+7+-+64
icudt56.dll = International Components for Unicode = The ICU Project
This is for Sumo's Related Bugs 802825 NEW --- crash in nsFilePicker::ShowFilePicker / BaseThreadInitThunk working with attachments [windows vista]
601587 NEW --- Firefox 4.0b6 crash on Windows Vista/7 [@ BaseThreadInitThunk ]
You may have ad / mal-ware. Further information can be found in the Troubleshoot Firefox issues caused by malware article.
Run most or all of the listed malware scanners. Each works differently. If one program misses something, another may pick it up.
See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration
So I verified I was running the latest graphics driver. I also ran all the Malware scanners listed, and they didnt find anything. Any other ideas?
Thanks for the help so far.
Did you check the link for Advanced Micro Devices above?
FredMcD said
Did you check the link for Advanced Micro Devices above?
You mean this??: atidxx32.dll = Advanced Micro Devices = Check this link; http://support.amd.com/en-us/download/desktop?os=Windows+7+-+64
Yes I tried to install that and it told me I already have the latest graphics drivers installed.
Anyone have any further ideas here? I've done everything recommended above and the problem still exists. I've had to abandon FF until this gets resolved.
A post was flagged as Solved Problem. Please remove that flag. If you don’t, others that can help may not read this post.
Go to that message, and use the Undo link to its right.
I'm sorry but I've got the same problem, but in my case, no crash reports are send. Can this be re-opened?
When I open .txt files from websites, Firefox completely crashes (closes totally) without any crash report. This is what happens. I click on the .txt file. The window asking if I want to open or download the .txt file opens. If I click downoad, all goes well, but Firefox crashes if I try to open it afterwards. If I select open file (notepad is selected as default reader) Firefox crashes instantly. It's Firefox 49.0.1 so the latest version.
This is what I've tried so far: 1.) The issue is not the website or how the website presents the file, because on the same websites, because I tried the same files on the same websites with Internet Explorer and with Chrome and those have no issues opening the .txt file. 2.) Starting Firefox in safe mode gives the same result. Firefox crashes on opening the .txt files. I can download them after opening in explorer but that is not what I want. 3.) I did the file association check. And .txt files are associated with Notepad, so that is correct too. 4.) I do have Malware Bytes running residently, but I also did a check, no harm found. ADWCleaner also did not find any bad stuff. 5.) I tried renaming/deleting the mimeTypes.rdf from the profile directory, but that also did not fix the issue. 6.) Latest graphic drivers are installed. 7.) Disabled hardware acceleration in Firefox, did not help either.
Now I now I can reset Firefox to defaults, but that takes a lot of work setting everything back to how it's now. Next to that I had the same issue about 2 or 3 months ago and did a reset of Firefox. I don't want to do a reset every 3 months, I want a fix or a more simple method to fix this problem.
Because this is the only issue Firefox is having right now, for the rest it's working perfectly. So if possible to fix it without having to reset Firefox I would be very glad.
Operating System: Windows 7 Pro 64-bit Firefox 49.0.1 Malware Bytes Anti Malware Emsisoft Anti Malware (virusscanner)
Endret av Black Tiger
Never mind. Maybe a registry setting was gone by using CCleaner.
I just downloaded Firefox 49.0.1 and via the setup file I installed it over the current one (it said upgrade anyway) and now I can open .txt files again.
Maybe somebody can use this as a solution too in the future.
Endret av Black Tiger
Well done, Black Tiger