Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Denne tråden ble arkivert. Still et nytt spørsmål dersom du trenger hjelp.

Only on Firefox, I have randomly flashing black boxes that last a milisecond. What is causing this?

  • 2 svar
  • 1 har dette problemet
  • 1 view
  • Siste svar av FredMcD

LindaJV
LindaJV
more options

I work from home and the company I work for uses Citrix platform. The company IT folks are the only ones that are allowed to update the versions of anything -- including Firefox. Therefore I am currently on Firefox version 31.2.0. Myself and other WAH agents for months experience random flashing black boxes that last a milisecond and occur ONLY on Firefox. Is this a problem that is inherent with this version? We never experienced this problem on older versions of Firefox. It is causing me to have daily headaches and even aura and full blown migraines. I cannot use another browser because the Cisco tools I need only seem to function on Firefox. HELP!

I work from home and the company I work for uses Citrix platform. The company IT folks are the only ones that are allowed to update the versions of anything -- including Firefox. Therefore I am currently on Firefox version 31.2.0. Myself and other WAH agents for months experience random flashing black boxes that last a milisecond and occur ONLY on Firefox. Is this a problem that is inherent with this version? We never experienced this problem on older versions of Firefox. It is causing me to have daily headaches and even aura and full blown migraines. I cannot use another browser because the Cisco tools I need only seem to function on Firefox. HELP!

All Replies (2)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
more options

Can you change browser settings? If so, try disabling Firefox from using hardware acceleration as a potential workaround for incompatibility with your graphics card/chipset driver software.

"3-bar" menu button (or Tools menu) > Options > Advanced

On the "General" mini-tab, uncheck the box for "Use hardware acceleration when available"

This takes effect the next time you exit Firefox and start it up again, assuming the setting is saved. Any difference?

FredMcD
FredMcD
more options

Security Issue: Update your Flash Player Version 18.0.0.160
https://www.adobe.com/products/flashplayer/distribution3.html

See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration