Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Can't turn off new message sound in 31.3.0: prefs checkbox has no effect

  • 2 svar
  • 29 har dette problemet
  • 8 views
  • Siste svar av Ville

more options

After installing this update I was surprised to hear an alert sound on each arrival of a new mail message. The related checkbox (General::Play a sound) has no effect; I get the sound whether the box is checked or unchecked. After changing the setting quitting and restarting the app has no effect.

Mac OS 10.9.5

After installing this update I was surprised to hear an alert sound on each arrival of a new mail message. The related checkbox (General::Play a sound) has no effect; I get the sound whether the box is checked or unchecked. After changing the setting quitting and restarting the app has no effect. Mac OS 10.9.5

Endret av brec

Valgt løsning

I wonder if this is line in unix versions where the system sound overrides Thunderbird. After all OSX is descended from BSD unix. Check that OSX is not set to play a sound.

Les dette svaret i sammenhengen 👍 3

All Replies (2)

more options

Valgt løsning

I wonder if this is line in unix versions where the system sound overrides Thunderbird. After all OSX is descended from BSD unix. Check that OSX is not set to play a sound.

more options

As some have noticed and posted other issues, [https://support.mozilla.org/questions/1038464], [https://support.mozilla.org/questions/1038142] , this relates to the Notification.

The notification is behind the sound and is controlled by System Preferences --> Notifications --> Thunderbird --> "Play sound for notifications". Tick that off and that's it.