Zoeken in Support

Vermijd ondersteuningsscams. We zullen u nooit vragen een telefoonnummer te bellen, er een sms naar te sturen of persoonlijke gegevens te delen. Meld verdachte activiteit met de optie ‘Misbruik melden’.

Meer info

Deze conversatie is gearchiveerd. Stel een nieuwe vraag als u hulp nodig hebt.

When I play videos in Firefox, they just show a green screen.

more options

I've tried Youtube videos and videos on other websites - instead of a video the screen is green and sometimes pixellated. The audio still plays though. Videos play fine in my other browsers. I tried disabling add-ons and that didn't solve it.

I've tried Youtube videos and videos on other websites - instead of a video the screen is green and sometimes pixellated. The audio still plays though. Videos play fine in my other browsers. I tried disabling add-ons and that didn't solve it.

Alle antwoorden (2)

more options

Hello,

Your profile folder contains a user.js file, which includes preferences that were not created by Firefox.

If you haven't created it yourself in the first place or aren't sure what has created it, then the user.js file shouldn't be there at all. you can go ahead and delete the file - it won't affect your stored bookmarks or other personal data...

You can remove the file manually, as described in this article:

How to fix preferences that won't save

more options

You might need to disable the Flash Player plugin's use of hardware acceleration, which is an independent setting from Firefox's hardware acceleration setting. See: