Avatar for Username

Zoeken in Support

Vermijd ondersteuningsscams. We zullen u nooit vragen een telefoonnummer te bellen, er een sms naar te sturen of persoonlijke gegevens te delen. Meld verdachte activiteit met de optie ‘Misbruik melden’.

Meer info

Deze conversatie is gearchiveerd. Stel een nieuwe vraag als u hulp nodig hebt.

When I open e mails from my employer my inbox closes. How do I stop this ?

peterinbradford
peterinbradford
more options

I need to be able to read e mails from my employer but when I open an e mail from them it stays open for a few seconds and then closes my inbox, returning me to the Talktalk homepage. How can I stop thius happening? It only happens with e mails from my employer. All other e mails remain open until I close them.

I need to be able to read e mails from my employer but when I open an e mail from them it stays open for a few seconds and then closes my inbox, returning me to the Talktalk homepage. How can I stop thius happening? It only happens with e mails from my employer. All other e mails remain open until I close them.

Alle antwoorden (2)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

This can be caused by corrupted cookies or cookies that are blocked (check the permissions on the about:permissions page).

Clear the cache and cookies only from websites that cause problems.

"Clear the Cache":

  • Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Firefox/Tools > Options > Privacy > Cookies: "Show Cookies"

You can also check for issues caused by your security software and make sure that the new Firefox 26 release has full internet access.

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
more options

Could you describe the arrangement of windows and tabs when this happens. For example:

  • Home page in tab 1, Inbox in tab 2, message opens in tab 3 or in a pop-up
  • Home page in window 1, Inbox in window 2, message opens in window 2 or in a pop-up

Et cetera.

I'm thinking of a possible pop-up closer that only triggers on particular emails, and also a Flash player bug in the protected mode feature that can change the window sequence in Windows 7 when you open a page containing Flash.